At Your Service Agent - Telephone Operator
AI job insight
Marriott is seeking a full-time At Your Service Agent to handle guest requests and telephone communications in Nairobi. The role requires 1–2 years of experience and a diploma or equivalent qualification.
- Full-time customer care and telephone operator role
- Based in Nairobi, Kenya
- Requires 1–2 years of relevant experience
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Marriott is seeking a full-time At Your Service Agent to handle guest requests and telephone communications in Nairobi. The role requires 1–2 years of experience and a diploma or equivalent qualification.
- Full-time customer care and telephone operator role
- Based in Nairobi, Kenya
- Requires 1–2 years of relevant experience
- BA/BSc/HND or diploma qualification
- Guest communication includes telephone, email, chat, and mobile devices
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest At Your Service Agent - Telephone Operator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Marriott International, Inc. and the role in Nairobi.
- Add concrete examples related to hospitality, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this At Your Service Agent - Telephone Operator role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Marriott International, Inc. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,700 properties under 31 leading brands spanning 138 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
View All Jobs at Marriott
At Your Service Agent - Telephone Operator
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- Diploma
Experience
1 - 2 years
Location: Nairobi
Job Field: Customer Care, Success and Service
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education: Degree or Diploma in Hospitality Management or a related field
Related Work Experience: Minimum of 1–2 years of experience in similar role
Experience: Preferably in a hotel or luxury service environment (5-Star hotel is highly desirable)
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Marriott on careers.marriott.com
- to apply
- Build your CV for free.
- Download in different templates.