USA Client Relations & Recruitment Coordinator

Position Summary

We are seeking a highly organized, professional, and personable USA Client Relations & Recruitment Coordinator to support our U.S.-based clients and recruitment operations in Kenya.

This hybrid role combines sales support, client relationship management, recruitment, candidate presentation, and onboarding coordination.

The successful candidate will participate in client discovery and sales conversations, understand staffing requirements, coordinate recruitment processes, interview candidates, prepare shortlisted candidates for client presentations, and support successful placements.

The ideal candidate is confident communicating with U.S.-based business owners and executives, demonstrates excellent English communication skills, and can manage multiple client and recruitment processes simultaneously.

Key Responsibilities

• Sales Support, Client Discovery & Relationship Management
• Participate in introductory, sales, discovery, and strategic planning calls with prospective and existing U.S.-based clients.
• Understand clients’ business operations, staffing needs, organizational structures, culture, technology, schedules, and performance expectations.
• Clearly explain the organization’s services, recruitment process, remote staffing model, onboarding procedures, and ongoing client support.
• Translate client requirements into clear job descriptions, recruitment briefs, and candidate profiles.
• Support follow-up conversations and help move qualified prospective clients into the recruitment process.
• Build and maintain strong professional relationships with clients, identify opportunities for relationship growth, and address client questions and concerns.
• Support the resolution of client issues relating to recruitment and placed professionals.
• Keep management informed of significant client updates, business opportunities, and concerns.
• Recruitment & Candidate Management
• Coordinate recruitment searches in line with client requirements and agreed timelines.
• Develop or review job descriptions, recruitment briefs, and candidate assessment criteria.
• Review applications, screen candidates, and conduct virtual or in-person interviews.
• Participate in second-round and final internal interviews where required.
• Evaluate candidates objectively against qualifications, experience, communication skills, and role-specific requirements.
• Identify and recommend suitable candidates for client consideration.
• Communicate professionally with candidates throughout the recruitment process, ensuring they understand the role, compensation, working hours, remote-work requirements, and client expectations.
• Candidate Presentation & Client Interview Coordination
• Prepare shortlisted candidates for presentation to clients, ensuring resumes and supporting materials are accurate and professionally presented.
• Prepare candidate summaries, introductory videos, portfolios, and other relevant presentation materials.
• Coordinate interview schedules, meeting links, instructions, and communication between candidates and clients.
• Prepare candidates for client interviews and participate in interviews when required.
• Gather client feedback, communicate interview outcomes, and coordinate next steps.
• Maintain accurate interview outcomes and recruitment decisions in designated tracking systems.
• Onboarding & Placement Support
• Coordinate the transition from candidate selection to placement and onboarding.
• Confirm working hours, responsibilities, reporting arrangements, and communication expectations.
• Ensure selected professionals understand their roles, client expectations, schedules, reporting structures, and applicable policies.
• Assist in confirming technology, equipment, connectivity, and system requirements.
• Participate in onboarding meetings and coordinate communication between clients, placed professionals, Recruitment, HR, and Client Support teams.
• Follow up after placement to support a smooth transition and successful start.
• Presentations, Outreach & Business Development Support
• Represent the organization professionally during client presentations, recruitment activities, networking events, and external engagements.
• Deliver presentations explaining the organization’s services, recruitment process, and remote staffing model.
• Support relationship-building with prospective clients, universities, professional organizations, candidates, and referral partners.
• Present confidently to individuals, small groups, and larger audiences.
• Identify opportunities to generate awareness and support business development initiatives.

Requirements

• Required Qualifications & Experience
• Bachelor’s degree in Business Administration, Human Resources, Communications, Marketing, Management, or a related field.
• Minimum of 2–3 years of relevant professional experience in recruitment, sales support, business development, client relations, account management, customer success, staffing, human resources, or professional services.
• Demonstrated experience in a client-facing role, preferably involving direct communication with business owners, executives, managers, or professional clients.
• Previous experience working with U.S.-based companies or international clients is strongly preferred.
• Practical experience in recruitment, candidate screening, interviewing, and client coordination.
• Ability to participate confidently in sales, discovery, and client-planning conversations.
• Strong organizational skills, attention to detail, and ability to manage multiple processes simultaneously.
• Demonstrated professionalism, sound judgment, initiative, and ability to work independently with minimal supervision.
• Ability to maintain confidentiality when handling client, candidate, and organizational information.
• Communication Requirements
• The successful candidate must demonstrate:
• Excellent written and spoken English, with clear, professional, and easily understandable verbal communication.
• Confidence communicating with U.S.-based business owners, executives, and professional clients.
• Strong business-email writing, telephone, and virtual meeting skills.
• Ability to ask effective discovery questions, actively listen, and understand client requirements.
• Ability to explain services, processes, and information clearly, concisely, and confidently.
• A professional U.S.- or U.K.-style English accent is preferred.
• Working Hours & Availability
• The successful candidate must be available to work during U.S. business hours as required.
• The role involves regular participation in:
• Sales and client discovery calls.
• Client meetings and check-ins.
• Candidate and client interviews.
• Onboarding meetings.
• Team meetings and presentations.
• Some meetings may take place outside standard Kenyan business hours; therefore, schedule flexibility is essential.
• Technology & Software
• The successful candidate should be comfortable using or quickly learning:
• Google Workspace and Microsoft 365.
• Zoom, Google Meet, Slack, and WhatsApp.
• Project management tools such as Trello, Asana, Monday.com, or ClickUp.
• Calendly or similar scheduling tools.
• LinkedIn, job boards, and candidate databases.
• Applicant Tracking Systems (ATS) and Customer Relationship Management (CRM) systems.
• Electronic signature platforms such as DocuSign.
• ChatGPT or similar AI productivity tools.
• Benefits
• Compensation & Benefits
• Final compensation will depend on relevant experience, qualifications, communication ability, client-facing exposure, demonstrated capability, and overall suitability.
• Hybrid work flexibility.
• Professional development and training.
• Opportunity to work directly with U.S.-based business owners and executives.
• Career growth within an international organization.