Marketing & Customer Relationship Coordinator
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Manage customer relationships, CRM records, sales leads, and digital marketing activities for an automotive sales business in Nairobi. The full-time role runs from 8 to 5 and offers KShs. 35,000 plus commission.
- Full-time role based along Ngong Road in Nairobi
- KShs. 35,000 monthly salary plus commission
- Requires a diploma, English, and three years of experience
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Manage customer relationships, CRM records, sales leads, and digital marketing activities for an automotive sales business in Nairobi. The full-time role runs from 8 to 5 and offers KShs. 35,000 plus commission.
- Full-time role based along Ngong Road in Nairobi
- KShs. 35,000 monthly salary plus commission
- Requires a diploma, English, and three years of experience
- duties cover CRM, lead generation, social media, and marketing campaigns
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AI salary guide
Source salary availableThe source lists KSHS.35,000 PLUS COMMISSION. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
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- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, no_experience, Marketing CoordinatorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
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- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Marketing & Customer Relationship Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Brites Management Services Limited and the role in Nairobi.
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Original source description
B
MARKETING & CUSTOMER RELATIONSHIP COORDINATOR
Brites Management Services Limited
Marketing & Communications
2 months ago
Easy apply
Nairobi
Full Time
Automotive & Aviation
Confidential
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Job summary
Manage and maintain accurate customer information and interactions using the CRM system.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE
MARKETING & CUSTOMER RELATIONSHIP
COORDINATOR
NATURE OF JOB
FULL TIME
INDUSTRY: AUTOMOTIVE SALES
SALARY: KSHS.35,000 PLUS COMMISSION
JOB LOCATION
ALONG NGONG ROAD
DUTIES AND RESPONSIBILITIES
Customer
Relationship Management
·
Manage
and maintain accurate customer information and interactions using the CRM
system.
·
Build
and maintain strong relationships with existing and potential customers.
·
Respond
promptly and professionally to customer inquiries through phone, email, social
media, and other communication channels.
·
Identify
customer needs and provide timely and appropriate solutions.
·
Follow
up with customers after enquiries, purchases, and other interactions to
strengthen customer retention.
Lead Management & Sales Support
·
Follow
up on leads generated through marketing campaigns, social media, referrals, and
other channels.
·
Qualify
leads and ensure they are appropriately handed over to the sales team.
·
Maintain
regular follow-ups with prospects to drive conversions.
·
Support
the sales team with customer information and communication.
·
Identify
opportunities for repeat business, referrals, and upselling.
·
Track
lead progress and provide updates on outstanding opportunities.
Marketing & Social Media Coordination
·
Support
the development and coordination of marketing content and campaigns.
·
Assist
in managing the company's social media presence and audience engagement.
·
Respond
to customer comments, messages, and inquiries across social media platforms.
·
Coordinate
promotional campaigns, offers, and marketing initiatives.
·
Support
the planning and execution of promotional activities, exhibitions, events, and
other customer engagement initiatives.
·
Monitor
marketing activities and provide feedback on customer response and engagement.
Customer Feedback & Market Insights
·
Monitor
customer feedback across different communication channels.
·
Identify
recurring customer concerns, preferences, and emerging trends.
·
Communicate
relevant customer insights to the sales and management teams.
·
Support
initiatives aimed at improving customer satisfaction and overall customer
experience.
·
Monitor
competitor activities and provide relevant market feedback.
CRM & Reporting
·
Ensure
customer and lead information is accurately captured and regularly updated in
the CRM.
·
Maintain
organized records of customer interactions, enquiries, follow-ups, and sales
opportunities.
·
Prepare
basic marketing, customer engagement, and lead activity reports.
·
Track
follow-up activities and ensure no qualified lead is neglected.
·
Provide
regular updates on customer relationship and marketing activities.
KEY REQUIREMENT SKILLS AND QUALIFICATION
·
Diploma or Degree in Marketing,
Business Administration, Communications, or a related field.
·
Minimum
3 years' experience
in
marketing, customer relationship management, sales support, or a related role.
·
Practical experience using
CRM systems
.
·
Experience managing or engaging audiences on social
media platforms.
·
Experience in the automotive
industry, motor vehicle dealership, or related sales environment is an
added advantage.
HOW TO APPLY
· If you meet the above qualifications,
skills and experience share CV on [email protected]
· Interviews will be carried out on a
rolling basis until the position is filled.
· Only the shortlisted candidates will be
contacted.
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