Junior NOC Engineer

CIC Insurance Group Nairobi Full Time Posted 2026-11-07

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Junior NOC Engineer role in Nairobi focused on monitoring network and technology services, first-level incident troubleshooting, escalation, and operational reporting. The position requires 2–3 years of relevant experience and a bachelor’s degree in IT, computer science, telecommunications, or a related field.

Monitor network, server, application, cloud, and infrastructure alerts.
Perform first-level troubleshooting and escalate incidents to senior engineers.
Support routine health checks, service restoration, and disaster recovery testing.

Source BrighterMonday Kenya Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

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CountyNairobiCityNairobiContractFull TimePosted2026-11-07Close dateNot specifiedExperience2 yearsSourceBrighterMonday Kenya

Junior NOC Engineernetwork operationsIT operationsnetwork monitoringincident management2-3 yearsinternshippart_timeNetwork Operations Centre EngineerIT Support EngineerNetwork EngineerInsurance

AI summary

Monitor network, server, application, cloud, and infrastructure alerts.
Perform first-level troubleshooting and escalate incidents to senior engineers.
Support routine health checks, service restoration, and disaster recovery testing.
Use tools such as Grafana, Prometheus, Datadog, Nagios, ServiceNow, or Jira.
Requires 2–3 years in NOC, network operations, infrastructure support, or IT operations.
Bachelor’s degree in IT, computer science, telecommunications, or a related field.
Open to both internal and external candidates.
The employer states that it does not request payment for employment opportunities.

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

Required2+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in internship, part_time, Network Operations Centre EngineerThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NairobiThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Junior NOC Engineer evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to CIC Insurance Group and the role in Nairobi.
Add concrete examples related to internship, part_time, Network Operations Centre Engineer, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

BrighterMonday Kenya
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

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Interview preparation

What experience makes you a strong fit for this Junior NOC Engineer role in internship, part_time?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nairobi under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research CIC Insurance Group before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Reporting to the Service Reliability Manager, the Junior NOC Engineer will be responsible for day-to-day monitoring and first-line operational support of network, infrastructure, and technology services. The role focuses on event monitoring, incident detection, initial troubleshooting, escalation, and ensuring operational procedures are followed.

Key Responsibilities

Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
Perform first-level troubleshooting and resolution of common incidents.
Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
Execute routine health checks and operational checklists.
Support implementation of approved changes and perform post-change monitoring.
Maintain accurate incident records, shift reports, and operational logs.
Follow documented procedures, runbooks, and recovery guides.
Assist in disaster recovery and business continuity testing activities.
Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
Support service restoration activities during incidents.
Escalate potential risks and service-impacting events promptly.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
Key Skills & Competencies:
Network monitoring tools (Grafana, Prometheus, Datadog, Nagios).
Basic networking concepts: TCP/IP, DNS, DHCP.
Routing & Switching: VPNs, VLANs.
Windows and Linux server administration fundamentals.
Incident and problem management processes.
Understanding of cloud environments (Azure or AWS).
Basic scripting knowledge (PowerShell, Bash, or Python).
ITSM tools such as ServiceNow or Jira Service Management.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.

Job Purpose

Key Responsibilities

Monitor network, server, application, cloud, and infrastructure alerts using approved monitoring tools.
Perform first-level troubleshooting and resolution of common incidents.
Escalate incidents exceeding defined thresholds to the Senior NOC Engineer or relevant support teams.
Acknowledge, log, categorize, and prioritize incidents according to SLA requirements.
Monitor WAN, LAN, VPN, internet connectivity, firewalls, and critical applications.
Execute routine health checks and operational checklists.
Support implementation of approved changes and perform post-change monitoring.
Maintain accurate incident records, shift reports, and operational logs.
Follow documented procedures, runbooks, and recovery guides.
Assist in disaster recovery and business continuity testing activities.
Identify recurring alerts and report them to the Senior NOC Engineer for further analysis.
Support service restoration activities during incidents.
Escalate potential risks and service-impacting events promptly.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
Bachelor’s Degree in Information Technology, Computer Science, Telecommunications, or related field.
2-3 years of experience in NOC, Network Operations, Infrastructure Support, or IT Operations.
Key Skills & Competencies:
Network monitoring tools (Grafana, Prometheus, Datadog, Nagios).
Basic networking concepts: TCP/IP, DNS, DHCP.
Routing & Switching: VPNs, VLANs.
Windows and Linux server administration fundamentals.
Incident and problem management processes.
Understanding of cloud environments (Azure or AWS).
Basic scripting knowledge (PowerShell, Bash, or Python).
ITSM tools such as ServiceNow or Jira Service Management.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.
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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-11-07.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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