Sales Support Specialist / Customer Care Executive
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Seeking a highly organized Sales Support Specialist or Customer Care Executive to coordinate customer orders, commercial documentation, payments, export logistics, and sales reporting. The role works with sales, finance, logistics, warehouse, and production teams in Nairobi.
- Full-time role working 8 to 5
- Based in Nairobi, Kenya
- Sales administration, customer orders, and CRM/ERP records
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Seeking a highly organized Sales Support Specialist or Customer Care Executive to coordinate customer orders, commercial documentation, payments, export logistics, and sales reporting. The role works with sales, finance, logistics, warehouse, and production teams in Nairobi.
- Full-time role working 8 to 5
- Based in Nairobi, Kenya
- Sales administration, customer orders, and CRM/ERP records
- Export documentation, proforma invoices, and letters of credit
- Coordination with sales, finance, logistics, and warehouse teams
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales Support Specialist / Customer Care Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MSVL Group and the role in Nairobi.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales Support Specialist / Customer Care Executive role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MSVL Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
M
Sales Support Specialist OR Customer Care Executive (Polymer or Chemical Industry)
MSVL Group
Admin & Office
Today
New
Nairobi
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Job Opportunity
– Sales Support Specialist / Customer Care Executive
Industry: Trading / Distribution / Import & Export
Department:
Sales & Customer Service
Job Type: Full-Time
Job Summary
We are seeking a highly organized, detail-oriented, and proactive
Sales Support Specialist / Customer Care Executive
to manage sales administration, customer orders, commercial documentation, payment coordination, logistics follow-ups, and sales reporting.
The ideal candidate should have strong experience in sales coordination, customer relationship management, order processing, and export documentation, with the ability to work closely with sales, finance, logistics, and warehouse teams to ensure smooth order execution and timely customer deliveries.
Key Responsibilities
- 1. Sales Coordination & Commercial Documentation
- Prepare and share commercial offers, quotations, business proposals, and Proforma Invoices (PI).
- Ensure accuracy in pricing, payment terms, taxes, and commercial documentation.
- Maintain updated customer records, sales registers, order books, and Proforma Sales Invoices (PSI).
- Coordinate with sales teams and customers regarding quotations, order confirmations, and documentation.
- Maintain accurate customer information and communication records in CRM/ERP systems.
- 2. Customer Service & Payment Coordination
- Act as a key point of contact for customers regarding orders, payments, shipments, and delivery updates.
- Follow up on advance payments and coordinate payment confirmations with the finance department.
- Assist in managing Letters of Credit (LC), including documentation, amendments, and banking requirements.
- Coordinate with finance teams to resolve payment discrepancies and outstanding customer accounts.
- Ensure timely communication between customers, sales, finance, and operations teams.
- 3. Order Processing & Export Logistics
- Monitor customer orders from confirmation through final delivery.
- Coordinate with order processing, logistics, warehouse, and production teams to ensure timely dispatch.
- Prepare and coordinate export documentation, including shipments dispatched from Djibouti.
- Track shipment status, delivery schedules, and transportation updates.
- Keep customers and sales managers informed about order progress and expected delivery timelines.
- Resolve order-related queries and support smooth shipment execution.
- 4. Sales Reporting & Management Support
- Prepare daily, weekly, and monthly sales reports, including sales performance, pending orders, and order backlogs.
- Maintain accurate sales data, customer order records, and payment tracking reports.
- Analyse sales trends and provide relevant information to support management decisions.
- Prepare professional PowerPoint presentations, sales summaries, and management reports.
- Ensure timely submission of sales reports and operational updates.
- Required Qualifications & Experience
- Bachelor's degree in Business Administration, Commerce, Finance, Sales & Marketing, Supply Chain, or a related field.
- Previous experience in sales support, sales coordination, customer service, order management, or commercial operations.
- Practical knowledge of Proforma Invoices, quotations, customer order processing, and payment follow-ups.
- Experience handling export documentation, Letters of Credit (LC), or international trade operations will be an added advantage.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Familiarity with ERP/CRM systems and sales reporting tools.
- Strong written and verbal communication skills.
- Key Skills & Competencies
- Sales Administration & Coordination
- Customer Relationship Management
- Order Processing & Tracking
- Commercial Documentation & Proforma Invoicing
- Letters of Credit (LC) & Payment Follow-ups
- Export Documentation & Logistics Coordination
- Microsoft Excel & Sales Reporting
- ERP/CRM System Knowledge
- Problem-Solving & Attention to Detail
- Time Management & Multitasking
- Cross-Functional Team Coordination
- Key Performance Expectations
- Maintain high accuracy in quotations, invoices, and commercial documentation.
- Ensure timely processing of customer orders and payment confirmations.
- Provide regular and accurate shipment updates to customers.
- Submit sales reports and management presentations within deadlines.
- Support customer satisfaction through effective communication and order coordination.
- Job Opportunity
- – Sales Support Specialist / Customer Care Executive
Industry: Trading / Distribution / Import & Export
Department:
Sales & Customer Service
Job Type: Full-Time
Job Summary
We are seeking a highly organized, detail-oriented, and proactive
Sales Support Specialist / Customer Care Executive
to manage sales administration, customer orders, commercial documentation, payment coordination, logistics follow-ups, and sales reporting.
The ideal candidate should have strong experience in sales coordination, customer relationship management, order processing, and export documentation, with the ability to work closely with sales, finance, logistics, and warehouse teams to ensure smooth order execution and timely customer deliveries.
Key Responsibilities
- 1. Sales Coordination & Commercial Documentation
- Prepare and share commercial offers, quotations, business proposals, and Proforma Invoices (PI).
- Ensure accuracy in pricing, payment terms, taxes, and commercial documentation.
- Maintain updated customer records, sales registers, order books, and Proforma Sales Invoices (PSI).
- Coordinate with sales teams and customers regarding quotations, order confirmations, and documentation.
- Maintain accurate customer information and communication records in CRM/ERP systems.
- 2. Customer Service & Payment Coordination
- Act as a key point of contact for customers regarding orders, payments, shipments, and delivery updates.
- Follow up on advance payments and coordinate payment confirmations with the finance department.
- Assist in managing Letters of Credit (LC), including documentation, amendments, and banking requirements.
- Coordinate with finance teams to resolve payment discrepancies and outstanding customer accounts.
- Ensure timely communication between customers, sales, finance, and operations teams.
- 3. Order Processing & Export Logistics
- Monitor customer orders from confirmation through final delivery.
- Coordinate with order processing, logistics, warehouse, and production teams to ensure timely dispatch.
- Prepare and coordinate export documentation, including shipments dispatched from Djibouti.
- Track shipment status, delivery schedules, and transportation updates.
- Keep customers and sales managers informed about order progress and expected delivery timelines.
- Resolve order-related queries and support smooth shipment execution.
- 4. Sales Reporting & Management Support
- Prepare daily, weekly, and monthly sales reports, including sales performance, pending orders, and order backlogs.
- Maintain accurate sales data, customer order records, and payment tracking reports.
- Analyse sales trends and provide relevant information to support management decisions.
- Prepare professional PowerPoint presentations, sales summaries, and management reports.
- Ensure timely submission of sales reports and operational updates.
- Required Qualifications & Experience
- Bachelor's degree in Business Administration, Commerce, Finance, Sales & Marketing, Supply Chain, or a related field.
- Previous experience in sales support, sales coordination, customer service, order management, or commercial operations.
- Practical knowledge of Proforma Invoices, quotations, customer order processing, and payment follow-ups.
- Experience handling export documentation, Letters of Credit (LC), or international trade operations will be an added advantage.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Familiarity with ERP/CRM systems and sales reporting tools.
- Strong written and verbal communication skills.
- Key Skills & Competencies
- Sales Administration & Coordination
- Customer Relationship Management
- Order Processing & Tracking
- Commercial Documentation & Proforma Invoicing
- Letters of Credit (LC) & Payment Follow-ups
- Export Documentation & Logistics Coordination
- Microsoft Excel & Sales Reporting
- ERP/CRM System Knowledge
- Problem-Solving & Attention to Detail
- Time Management & Multitasking
- Cross-Functional Team Coordination
- Key Performance Expectations
- Maintain high accuracy in quotations, invoices, and commercial documentation.
- Ensure timely processing of customer orders and payment confirmations.
- Provide regular and accurate shipment updates to customers.
- Submit sales reports and management presentations within deadlines.
- Support customer satisfaction through effective communication and order coordination.
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