Service Project Manager
AI job insight
ADEC Kenya Services EPZ Limited is hiring a full-time, on-site Service Project Manager in Nairobi. The role manages service projects, technical teams, budgets, timelines, quality and client expectations, and requires a degree plus at least two years of team management experience.
- Full-time, on-site role in Nairobi managing service projects from scoping through delivery.
- Coordinates technical teams, budgets, timelines, quality standards, reporting and client expectations.
- Requires a bachelor's or college degree in any field and at least two years of team management.
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ADEC Kenya Services EPZ Limited is hiring a full-time, on-site Service Project Manager in Nairobi. The role manages service projects, technical teams, budgets, timelines, quality and client expectations, and requires a degree plus at least two years of team management experience.
- Full-time, on-site role in Nairobi managing service projects from scoping through delivery.
- Coordinates technical teams, budgets, timelines, quality standards, reporting and client expectations.
- Requires a bachelor's or college degree in any field and at least two years of team management.
- Previous BPO, customer service and/or technical account experience is expected.
- PMP certification is preferred but not required; travel and other duties may be assigned.
- Flexible hours may be needed to accommodate calls across different time zones.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Project Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ADEC Kenya Services EPZ Limited (ADEC Kenya) and the role in Nairobi.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-13.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-13
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Project Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ADEC Kenya Services EPZ Limited (ADEC Kenya) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Job Title: Service Project Manager
Date Posted: 29/10/2026
Job Type: Full Time
Job Level: Middle
Employer: ADEC Kenya Services EPZ Limited (ADEC Kenya)
Industry: Project Management
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 13/11/2026
Project Management Jobs, ADEC Kenya Jobs. Responsible for planning and managing service projects, coordinating technical teams, monitoring budgets and timelines, managing client expectations, and ensuring projects meet quality standards. Requires a degree in Project Management or a related field. This is a full-time, on-site position based in Nairobi.
Key Responsibilities
- Scoping new Managed Services.
- Support and deliver all project within the SMO
- Governance-SLA/KPI, Process Compliance, Internal Audits
- Project Management -Implementations, Internal Projects,Change management,Service Improvement Plans ,Reporting ,Shared service Management
- The creation and maintenance of project plans and associated documentation
- Lead/Participate in regular project update meetings with customer, and internal teams
- Creation and distribution of minutes/actions from project meetings
- Maintain clear lines of communication and responsibility
- Delegate tasks to relevant internal, and customer resources
- Understand of Service methodologies and project management processes.
- Monitoring project performance to ensure timely delivery
- Develop a detailed project plan to monitor and track progress
Qualifications
Candidate must possess at least Bachelor’s/College Degree, any field.
Experience
Previous experience in BPO and Customer Service and/or technical account
At least 2 years team management experience
Have a proven track record demonstrating the skills and qualities outlined in this document.
Eligibility (Training, License, Certification)
PMP Certification is preferred but not required
Working Conditions
Flexible work hours to allow calls on difference time-zones.
The Job holder may be required to travel and undertake other duties according to the needs of the organization. This responsibilities are not intended to be an exhaustive list of activities, but rather an outline of the main areas of responsibility. Any reasonable changes will be discussed and agreed with before any variations to the job description are made.