Call Center Agents
AI job insight
A courier service client in Nairobi is recruiting Call Center Agents to coordinate live rider operations, manage real-time fleet capacity, and serve as the main point of contact between the company and its customers. Candidates should reside along Waiyaki Way and have call center or similar customer service experience. The role is full-time, on-site, and requires strong English communication, computer literacy, and teamwork in a fast-paced operations environment.
- Full-time, on-site call center role in Nairobi
- Focus on live rider operations and real-time fleet management
- Preferred candidates residing along Waiyaki Way
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A courier service client in Nairobi is recruiting Call Center Agents to coordinate live rider operations, manage real-time fleet capacity, and serve as the main point of contact between the company and its customers. Candidates should reside along Waiyaki Way and have call center or similar customer service experience. The role is full-time, on-site, and requires strong English communication, computer literacy, and teamwork in a fast-paced operations environment.
- Full-time, on-site call center role in Nairobi
- Focus on live rider operations and real-time fleet management
- Preferred candidates residing along Waiyaki Way
- Requires call center or similar customer service experience
- Strong English written and verbal communication required
- Computer proficiency in MS Office and call center tools needed
- Employer warns: never pay for notarization or assessment
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Center Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to HCS Affiliates Group and the role in Nairobi.
- Add concrete examples related to driver, sales, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Center Agents role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research HCS Affiliates Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
contact us
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
Call Center Agents
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
,
Diploma
Degree/diploma level in a Business or Social Sciences related field, or having equivalent work experience (6 + months).
Previous call center experience is required or at least 1year experience in a similar role.
Proficiency in English (Excellent verbal and written communication skills)
Computer Literacy: Knowledge and Confidence in MS office
At least 1-2 years’ experience of sales or marketing in a B2B environment
Sales and marketing best practice / knowledge of current tools (i.e. CRM tools)
Swahili or any other local language is an advantage
The position ideally seeks individuals residing along WAIYAKI WAY due to the nature of work.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- HCS Affiliates Group on docs.google.com
- to apply
- Build your CV for free.
- Download in different templates.
Experience
Location: Nairobi
Job Field: Customer Care, Success and Service
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their customers.
The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
Location: Preferred candidates should be residing along Waiyaki Way.
PRIMARY RESPONSIBILITIES:
Monitor, anticipate and manage the live operation to ensure a great user experience.
Manage real-time fleet capacity.
Lead the communication with the fleet for ongoing orders.
Give structured and action able daily feedback to the ops managers.
Ensure a smooth operation by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
Ensure that quality assurance checks are completed and maintained.
Assist clients with product selection and pricing to improve transportation routes.
Monitor deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods.
Knowledge and Skills
- You are aligned with our company values and enact them both in your personal and professional life
- Effective English written and communication skills
- Computer proficiency in MS Office, G-docs and call center equipment/software programs
- Organized and logical, willing to adapt quickly to changing policies and procedures.
- Must be able to work as part of a team in a fast-paced and pressured environment,
- communicating effectively with both colleagues and clients and following verbal and written instructions.
- Must be able to efficiently solve problemsrelating to dispatch of orders locally.