Head of People & Culture

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MAL Consultancy is a human resource solutions and services consulting company based in Kenya, providing strategic and operational support to align your people strategy to drive the achievement of your strategic business needs. We pride in having expertise in a broad range of specialties in human resource management as strategic business partners.

Head of People & Culture

Job Type: Full Time

,

Onsite

Qualifications

BA/BSc/HND

Experience

10 years

Location: Nairobi

Job Field: Human Resources / HR

JOB SUMMARY

The Head of People & Culture is a key contributor to the overall organization strategy formulation and implementation.

S/he is responsible for providing leadership in driving the organization people strategy alongside the CEO, and is accountable for developing, implementing and maintaining a strategic people function that supports organization strategy, and aligns policy and programs with the organization’s strategic plan, vision, mission, values and culture.

S/he will take leadership in the planning, development and implementation of P&C strategies, including performance management, talent management, leadership development, recruitment and onboarding, workforce planning, organization design, policy development and employee engagement, wellness, wellbeing, safety, as well as administration.

The People & Culture head will be a trusted business partner and leader, aligning and supporting the leadership team with key people related activities both strategic and tactical to achieve organization effectiveness, productivity and overall success.

DUTIES & RESPONSIBILITIES

P&C Strategy Planning & Implementation

Develop the P&C strategy by identifying and researching people & culture issues; contributing to organization strategic thinking and direction; establishing people & culture objectives in line with organizational objectives.

Develop innovative workforce planning strategies and processes to anticipate staffing needs across functions and formulate actions to address the identified gaps.

Support the organization to meet and exceed organization growth targets through development and implementation of effective performance standards that are fully aligned with organization objectives and leverage every employee’s potential.

Participate as a member of the senior leadership team in formulating corporate strategies, policies, plans and budgets and in monitoring the company’s performance to ensure that the corporate objectives and targets are achieved

Translate the strategic and tactical organization plans into P&C strategic and operational plans

P&C Policy formulation, implementation and maintenance

Develop P&C policies and procedures within company guidelines, and provide guidance to management in the interpretation and implementation of the same

Act as a liaison for feedback and communication between organization functions and the people & culture department in order to play an integral role in the coordination of P&C activities within the organization

Brief new managers and employees about company policies and procedures

Collect information regarding employee satisfaction, work conditions, wages and performance reports and make relevant progressive changes as required

Provide sound and effective advice on all staff issues and support managers on issues related to the care, development, performance, motivation and contribution of the workforce

Provide technical advice and knowledge to others within the P&C department

Maintain awareness and knowledge of contemporary P&C practices and provide suitable interpretation to managers and staff within the company.

Organization Effectiveness & Change Management

Review the existing P&CMIS system and makes proposals for continuous improvement and ensure that the system is optimally utilized

Contribute to and advise on change management, especially with regards to the development and shaping of the workforce in line with organization needs and taking into account current and future P&C organization trends

Proactively monitor employee climate and ensure that issues of concern are addressed promptly in order to ensure a focused and engaged workforce

Promote company values and drive the development of a culture of loyalty, personal integrity, accountability and professional standards

Keep abreast with developments in P&C practices by benchmarking and introducing innovative initiatives as appropriate

Functions as a strategic organization advisor to the executive and senior management across the organization functions on key organization and management issues

Drive positioning as an employer of choice by implementing best P&C and people - organization related practices to establish a positive employer-employee relationship and promote a high level of employee engagement and net promoter score

Drive development of initiatives to strengthen leadership capability through the organization to promote high levels of performance and productivity and sustained excellence.

Performance and Reward Management

Facilitate the cascading of organization strategy into individual performance and ensure that performance indicators are clearly identified and captured within individual and organization functional objectives

Ensures performance indicators and action plans are specific, measurable, achievable, realistic, time-bound and focused

Develop performance standards and criteria for measuring performance using a fair, transparent and effective performance management system

Ensure every position has an updated job description, each staff has a valid contract and staff records are fully updated with mandatory legal documentation at all times across the organization

Manage compensation and benefits programs to benchmark the company’s salaries and benefits against the prevailing market trends in order to attract, motivate and retain a skilled, experienced and agile workforce

Develop and implement attractive and fair reward and recognition systems and remuneration policies

Drive effective management and administration of the payroll process ensuring accuracy, efficiency and privacy in the data provided and used to run monthly payroll, and ensure compliance with all statutory and legal requirements when administering the payroll.

Talent Management

Oversee strategic recruitment, selection, placement, orientation, and onboarding of employees

Drive the recruitment, orientation and integration of required skills and competencies for key and critical roles to maintain the bench-strength necessary for succession and the long term growth and sustainability of the organization

Develop and implement together with organization leaders appropriate learning and development interventions and strategies to drive active contribution of staff to the achievement of the Company’s objectives and enhance employees’ personal growth

Develop and implement strategies to ensure that manpower resources with the right skills and competencies are available to enable the company to achieve its organization strategies and goals

Drive career management through career pathing, promotion and rotation management, to support both organization and employee growth.

Industrial & Legal Affairs

Ensure compliance with employment legislation, statutory obligations and internal Company regulations

Represent and coordinate all litigation matters arising from employees; maintain updated records for every such matter; update management on progress of cases; put in place measures to reduce or eliminate litigations

Guide, coach and equip managers with skills to enable them address diverse people management issues within their divisions and Divisions

Coordinate the resolution of employee grievances in accordance with the Company’s grievance handling policies and procedures to minimize distractions in the workplace and enhance productivity

Establish good relationships with the relevant industry players, consult legal practitioners and related government agencies and provide advice whenever necessary on labour matters

Ensure legal and regulatory compliance in all P&C related matters including hiring, employment, separation, and benefits administration

Maintain in-depth knowledge of labour legislation and compliance requirements related to day-to-day management of employees and liaise with internal and external legal counsel as needed on all employment related matters.

Operational Excellence

Assess the current People & Culture and Administration department to create a strategy and vision around the development and documentation of future state process flows, to identify needed organizational and workflow changes

Create a conducive work environment that supports employee wellbeing and flexibility

Develop and implement a strong induction and orientation program to support employee engagement

Oversee employee surveys and maintain a high employee net promoter and engagement score

Oversee the establishment of quality P&C policies and processes

Quickly establish solid relationships with organization unit leadership and other senior executives

Ensure customer satisfaction by leading the collaborative development of service level agreements, adhering to those agreements and monitoring costs, quality and timeliness

Develop and lead a high functioning team with a focus on operational discipline

Lead, manage and provide direction and stewardship to all teams managed. Drive and support coaching and training of P&C teams in order to achieve and maintain high performance standards of service. Develop, retain and motivate existing team while recruiting for new members and continually raising the bar for talent and capability across the division, while ensuring succession planning

Lead a performance culture within the Division where responsibility and accountability are key to delivery of organization goals

Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Ensure that all relevant licenses, legal and regulatory requirements are procured, valid and publicly appropriately displayed as required

Prepare Divisional budget, monitor its utilization to ensure effective use of resources.

Maintain quality service by establishing and enforcing organization standards and values

Provide regular reporting on the performance of the People Operations function weekly, monthly and as may be required

Drive the department’s operational efficiency through management of the people operations budget and align resource utilization to ensure relevance of use and cost containment practices are in place

Any other duties as required within the purview of a People & Culture role.

EDUCATION SKILLS & COMPETENCIES REQUIRED

At least ten (10) years of solid P&C generalist experience 4 of which must be at manager level focused on driving strategy formulation and implementation of end to end people & culture activities with demonstrable experience in managing a diverse range of stakeholders within the organization

Strong knowledge of applicable laws and regulations within the field of Human Resources with a strong understanding of organization related people and culture issues

Experience working in a highly commercial Fintech environment an added advantage

Understanding of change management with knowledge of current best practices and trends. Client-focused with experience implementing process changes

Demonstrated success in implementing strategy, driving process improvement and effective partnering to lead critical and significant organization change and transformation preferably with a component speaking to a digital path and agile capability, and created and/or implemented supporting P&C strategies

High level of integrity, confidentiality, trust and dependability with a strong sense of urgency

Results-oriented, entrepreneurial, self-motivated, self-starter, who is flexible and adaptable to rapid change and has the ability to work in a fast-paced, high demand environment

Strong consultative and influencing skills with the ability to build strong working relationships across all levels

Experience translating KPIs to teams to get buy in and results

Strong interpersonal, communication and presentation skills with a good focus on organization, and enhanced multitasking abilities

Excellent organizational skills, with emphasis on priorities and goal setting

Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis software

Good technical skills and ability to understand and propose solutions by focusing on stakeholder and organization requirements

Ability to communicate information, whether technical or non-technical to staff members and other stakeholders in a clear and concise manner

Influential within the P&C sphere with the ability to bring together stakeholders.

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Method of Application

• If this sounds like you, and you are interested in applying for this great opportunity, and if you have the requisite work experience, skills and education mentioned herein, have worked within the Technology or FinTech sector, we would like to meet you!
• Please share with us your CV and cover letter in
• PDF Format
• and addressed to the
• Recruiting Manager,
• detailing why you are our candidate of choice to
• [email protected]
• with the
• subject of your application being “Head of People & Culture”.
• All applications received will be subjected to a fair and competitive recruitment process.
• Only shortlisted candidates will be contacted.
• This Call for Talent will close on Friday 30th October, 2026 at 5.00pm EAT.
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