Renewals Specialist
AI job insight
Tana is hiring a remote Renewals Specialist to manage software contract renewals for a global portfolio. The role involves customer renewal coordination, quotations, purchase paperwork, forecasting, and identifying expansion opportunities.
- Manage software contract renewals end to end for a global customer portfolio
- Prepare quotations and negotiate pricing within approved limits
- Coordinate purchase orders, vendor forms, and purchasing paperwork
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Tana is hiring a remote Renewals Specialist to manage software contract renewals for a global portfolio. The role involves customer renewal coordination, quotations, purchase paperwork, forecasting, and identifying expansion opportunities.
- Manage software contract renewals end to end for a global customer portfolio
- Prepare quotations and negotiate pricing within approved limits
- Coordinate purchase orders, vendor forms, and purchasing paperwork
- Maintain renewal opportunities and forecasts in Salesforce
- Two years of experience and a BA, BSc, or HND qualification required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Never pay for any notarisation, certificate or assessment as part of any recruitment process. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KenyaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Renewals Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Tana and the role in Kenya.
- Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Renewals Specialist role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kenya under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Tana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
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Tana is a career launchpad for tech-savvy Kenyan youth. We believe that borders shouldn't constrain talent, and our mission is to create global opportunities for you to earn, learn, and build the future!
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Renewals Specialist
Job Type: Full Time
,
Remote
Qualifications
BA/BSc/HND
Experience
2 years
Location: Kenya
Job Field: Sales and Business Development
Position Overview
We are hiring a Renewals Specialist to manage existing customers' software contract renewals for a global software company. You will guide customers through the renewal process, prepare quotes, coordinate purchasing paperwork and discuss pricing and terms within approved guidelines.
This role would suit someone who has worked closely with purchasing processes, enjoys customer communication and can manage many transactions accurately. Your experience can come from any industry; previous software renewals experience is helpful but not required. You should be comfortable handling customer pushback, explaining agreed boundaries and knowing when to seek support.
Key Accountabilities
- Own the end-to-end renewal process for an assigned global portfolio, contacting customers before renewal to confirm their needs, timelines and purchasing processes.
- Prepare renewal quotes using approved pricing guidelines, negotiate price and terms within defined limits, and obtain internal approval for concessions where required.
- Work with customer purchasing teams to obtain purchase orders, complete vendor forms and resolve paperwork blockers, accounting for regional purchasing practices.
- Coordinate quotes, pricing and order processing with channel partners and distributors on partner-led renewals.
- Identify expansion opportunities and partner with the Account Manager. Escalate renewal risks, requests outside approved limits, contract changes and customer concerns, working with relevant internal teams to resolve issues.
- Maintain accurate renewal opportunities in Salesforce, provide reliable weekly forecasts and flag at-risk renewals early.
- Use templates, follow-up sequences and automation to manage high volumes efficiently, and recommend improvements to renewal guidelines and processes based on customer and partner feedback.
- Meet or exceed renewal rate, on-time renewal and retained annual recurring revenue targets.
Requirements
2+ years of experience in a role closely connected to purchasing processes, such as sales, renewals or account management, with clear examples of your personal involvement.
Working knowledge of how purchases move forward, including relevant steps such as approvals, purchase orders, vendor onboarding or procurement discussions.
Comfort discussing pricing and terms with customers, explaining an approved offer and handling pushback professionally. Previous customer negotiation experience is helpful but not required.
Judgement about when to hold an agreed boundary and when to escalate a request for support or approval.
Strong organisation and attention to detail, with the ability to manage many concurrent transactions, deadlines and follow-ups.
Clear, professional written and verbal communication with customers and partners.
Nice to have
Experience in B2B software or technology.
A track record of meeting renewal, retention or revenue targets.
Experience using Salesforce or a similar CRM and quoting tools.
Experience working with channel partners, resellers or distributors.
Experience in software-as-a-service or subscription renewals.
Cybersecurity or networking industry experience.
Familiarity with quote configuration and pricing tools, deal approval processes or contract management.
Additional languages that support customers in Europe, the Middle East, Africa or Asia-Pacific.
Location: Remote (based in Kenya)
Working Hours:
12:00 PM – 9:00 PM EAT
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Tana on www.careers-page.com
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