Job in Kenya
Customer Experience Executive
AI job insight
AI job insight
ICEA LION seeks a Customer Experience Executive for its Thika branch to deliver customer support, resolve policyholder and pensioner inquiries, maintain records, and escalate complex cases. The full-time role runs from 8 to 5 and requires a relevant degree, English proficiency, and strong communication and problem-solving skills.
- Full-time role working from 8 to 5
- Delivers support to policyholders, pensioners, and financial advisors
- Requires a degree in business or another relevant field
Source BrighterMonday Kenya
Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
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CountyKiambuCityThikaContractFull TimePosted2026-11-07Close dateNot specifiedExperienceNot specifiedSourceBrighterMonday KenyaAddressICEA LION - Thika Branch
customer experiencecustomer serviceinsuranceexecutivecall_centerinternshipentregadorfinanceCustomer serviceCustomer experienceInsuranceFinancial services
AI summary
ICEA LION seeks a Customer Experience Executive for its Thika branch to deliver customer support, resolve policyholder and pensioner inquiries, maintain records, and escalate complex cases. The full-time role runs from 8 to 5 and requires a relevant degree, English proficiency, and strong communication and problem-solving skills.
- Full-time role working from 8 to 5
- Delivers support to policyholders, pensioners, and financial advisors
- Requires a degree in business or another relevant field
- Knowledge of insurance operations is advantageous
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in ThikaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ICEA LION - Thika Branch and the role in Thika.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Executive role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Thika under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ICEA LION - Thika Branch before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
I
Customer Experience Executive
ICEA LION - Thika Branch
Customer Service & Support
Today
New
Outside Kenya
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
KEY RESPONSIBILITIES
- Customer Service Delivery
- Respond promptly to customer inquiries from policyholders, pensioners, financial advisors, and other stakeholders through designated service channels.
- Analyze customer queries and determine appropriate solutions based on documented procedures and product guidelines.
- Provide clear, accurate information regarding policies, claims, accounts, and service processes.
- Ensure timely resolution or escalation of complex cases.
- Operational Support
- Process customer service requests and follow up to ensure completion within defined service timelines.
- Maintain accurate records of customer interactions and service requests.
- Escalate exceptions, complaints, or high-risk issues according to established escalation procedures.
- Customer Experience Excellence
- Deliver professional and courteous service aligned with the organization’s customer experience standards.
- Identify recurring customer issues and highlight them to the Customer Service Officer or Assistant line manager.
- Collaboration
- Work with internal departments to obtain required information and ensure resolution of customer matters.
- PERSON SPECIFICATIONS
- Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills
- Strong people relationship and collaboration skills
- Good networking and presentation skills
- Excellent planning, organization and time management skills
- Excellent problem solving and decision-making skills
- Knowledgeable of insurance operations
- Computer and telecommunications literacy
- Ability and flexibility to cope with a fast-paced job environment
- Client-centered mindset
- Strong team relationship skills
- Academic Qualification
- Degree in a business-related degree or other relevant degree from a recognized institution
KEY RESPONSIBILITIES
- Customer Service Delivery
- Respond promptly to customer inquiries from policyholders, pensioners, financial advisors, and other stakeholders through designated service channels.
- Analyze customer queries and determine appropriate solutions based on documented procedures and product guidelines.
- Provide clear, accurate information regarding policies, claims, accounts, and service processes.
- Ensure timely resolution or escalation of complex cases.
- Operational Support
- Process customer service requests and follow up to ensure completion within defined service timelines.
- Maintain accurate records of customer interactions and service requests.
- Escalate exceptions, complaints, or high-risk issues according to established escalation procedures.
- Customer Experience Excellence
- Deliver professional and courteous service aligned with the organization’s customer experience standards.
- Identify recurring customer issues and highlight them to the Customer Service Officer or Assistant line manager.
- Collaboration
- Work with internal departments to obtain required information and ensure resolution of customer matters.
- PERSON SPECIFICATIONS
- Knowledge, Skills and Abilities
- Excellent communication and interpersonal skills
- Strong people relationship and collaboration skills
- Good networking and presentation skills
- Excellent planning, organization and time management skills
- Excellent problem solving and decision-making skills
- Knowledgeable of insurance operations
- Computer and telecommunications literacy
- Ability and flexibility to cope with a fast-paced job environment
- Client-centered mindset
- Strong team relationship skills
- Academic Qualification
- Degree in a business-related degree or other relevant degree from a recognized institution
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Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-11-07.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.