Claims Handler Job Rockledge East Africa Limited

AI summary

Rockledge East Africa Limited is hiring a Claims Handler in Nairobi for a full-time, middle-level role in insurance. Responsibilities include managing claim files, conducting surveys, and negotiating recoveries. Requires a degree and three years of experience in claims, logistics, or marine cargo.

• Full-time middle-level Claims Handler role in insurance industry.
• Requires degree and 3 years experience in claims, logistics, or marine cargo.
• Apply via email to careers@rockledgeafrica.com with job title in subject line.

Description

Home » Jobs In Kenya » Insurance Jobs In Kenya » Claims Handler Job Rockledge East Africa Limited Job Title: Claims Handler Date Posted: 16/07/2026 Job Type: Full Time Job Level: Middle Employer: Rockledge East Africa Limited Industry: Insurance Salary: Open Location: Nairobi Country: Kenya Deadline: 27/07/2026 Summary: Insurance Jobs. Rockledge East Africa Limited jobs. Looking for an insurance job in Kenya? Rockledge East Africa Limited is hiring a Claims Handler to develop and implement strategies to improve claims handling efficiency. Experience in insurance claims management is required. Key Responsibilities Manage claim files from initial notification through to closure, ensuring accuracy and completeness. Develop and implement strategies to improve claims handling efficiency and customer satisfaction. Understand the assigned job together with any other requirements as requested by the client and guided by internal work instructions. Establishing contacts with Insured/insurers/consignee and brokers to achieve prompt survey attendance/site visits and timely conclusion of claims. Organize and oversee joint surveys to ensure accuracy, thoroughness and timely completion of on-site investigations and damage surveys for claims Lead, train, and mentor a team of cargo surveyors, ensuring high performance and adherence to company standards. Conduct thorough assessments, gather evidence, interview witnesses, and determine coverage and liable party. Coordinate claim surveys for clients in collaboration with our regional network of seasoned surveyors Providing reports to clients in standard format and in accordance with corporate quality programs, policies and procedures within agreed timescales. Interpret policy wordings and applicable maritime laws, the facts of loss in conjunction with field surveyors’ feedback in order to establish best claims handling approach and make sound coverage decisions Use sound communication skills to successfully negotiate recoveries with third parties whilst maintaining accurate account of salvage activity Develop individual performance metrics and drive commitment to and maintenance of outstanding performance. Actively contribute towards achievement of company business objectives. Always comply to applicable safety rules and operational procedures Network, identify, explore and facilitate opportunities for business growth Qualifications Minimum of a Degree in any technical field with three (3) years progressive experience preferable in either Engineering, Claims Handling, Logistics, Insurance as well Marine Cargo Inspection. Thorough, observant and attentive to detail. Methodical, with an investigative approach to gathering information. Excellent communicators, both verbally and in writing with good command of English Good time managers, negotiators, tactful, assertive and persuasive Able to develop strong relationships both internally and externally is imperative How to Apply Interested applicants may submit their cover letter, updated CVs to careers@rockledgeafrica.com clearly indicating the job title on the subject line. Women are highly encouraged to apply. 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya