Front Desk Reception

AI summary

A high-end Nairobi apartment hotel is hiring a Front Desk Receptionist to manage guest check-in/out, reservations, and provide excellent customer service. Requires 2 years experience and a diploma in hospitality or related field. Full-time position from 8am to 5pm.

• Manage front desk operations and guest check-in/out
• Handle bookings via OTA platforms like Booking.com and Airbnb
• Provide exceptional customer service and upselling

Description

Find a Job + + + + Search Front Desk Reception BEDnBEYOND LIMITED Admin & Office 1 week ago Easy apply New Nairobi Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for an individual with skill, ability and compassion to fulfill our Front Desk Reception position. Min Qualification: Diploma Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements About Us We are a high-end city apartment hotel located in the serene area of Nairobi. We pride ourselves on offering world-class services to our guests, focusing on personalized experiences and customer satisfaction. Job Summary We are looking for an individual with skill, ability and compassion to fulfill our Front Desk Reception position. Our goal each day is to provide care, comfort and respect to our residents. We are looking for an individual with skill, ability and compassion to fulfill our Front Desk Reception position. We believe that taking pride in everything we do for our residents is a calling. If you have a genuine compassion for people and can embrace every person who walks into or calls our community with a true "WOW" personality and a commitment to serving others while also being able to manage other executive assistant office functions, we want to hear from you. Minimum Qualification: Diploma or degree in hospitality or a related field is an added advantage. Experience Level: Mid-level Experience Length: 2 years (excluding internship) Key Responsibilities • Manage front desk operations, including welcoming guests, checking guests in and out, including taking deposits, and directing guests on parking options. • Provide keys, show guests to rooms / apartments on / off site (NB. Some apartments may be a short walk away). • Respond to guest inquiries and complaints professionally and efficiently. • Process guest bookings and payments using our booking system. • Manage online reservations through OTA platforms (e.g., Booking.com, Airbnb, Expedia). Promoting and upselling the property’s facilities – be a brand ambassador for the property. Coordinate with housekeeping and technical teams to ensure smooth daily operations. • Always provide excellent customer service and deal with all calls & emails efficiently and effectively. • Ensuring billing is correctly carried out to the apartment standards. • Liaising with housekeeping teams to check if rooms are ready, and managing additional drop offs of items such as extra towels as required. • Liaising with maintenance staff to deal with issues within rooms and common areas as they arise. • Managing the booking system for future reservations. • Communicating with potential and future guests about upcoming reservations. • Creating key cards and check-in info packs in advance. • Staying on top of current local events to better serve guests. • Learning about local attractions and amenities, including supermarkets, restaurants, bars, and public spaces, to better serve guests. • Managing any public areas such as pools, lobbies, and gyms. • Dealing with guest complaints and inquiries. • Providing baggage storage services for guests checking in and out. • Keeping the lobby and entrance areas clean and tidy. • May perform other clerical tasks such as word processing, data entry, filling, mail dispatch and photocopying. Requirements • Excellent customer service skills with a positive outlook and a ‘can-do’ attitude • Previous experience in a Hotel Reception / Serviced apartments / Guesthouse preferred • Self-motivated with a willingness to learn • Excellent communication skills in both English and Swahili. • Flexible with working hours • Excellent team player • Able to multitask, work under pressure, and handle guest complaints with ease. • Friendly, approachable, and professional demeanor. • Track record of accuracy and attention to detail • Good Word and Excel ability • Experience in RoomMaster, Guestline, Opera or similar will be an advantage • Strong knowledge and hands-on experience with OTA platforms. Strong knowledge and hands-on experience with OTA platforms in the use of channel management systems (SiteMinder, Booking.com, Expedia etc.) also an advantage What We Offer A vibrant working environment with opportunities for growth and development. A collaborative and supportive team atmosphere. How to Apply If you meet the above requirements and are passionate about delivering exceptional customer service, we’d love to hear from you. Kindly send your CV and a brief cover letter by 21st July 2026. Be sure to include “Front Desk Reception Application” in the subject line. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below