Customer Relations Officer.
Apply at sourceAI summary
Our client, a business advisory firm, is seeking a Client Relations & Office Administrator to serve as the primary point of contact for clients. The role involves handling inquiries via phone, email, WhatsApp, and social media, managing sales inquiries, and supporting client acquisition. Requires diploma/degree and 2-3 years experience.
- Serve as primary client contact for a business advisory firm
- Handle inquiries via phone, email, WhatsApp, and social media
- Manage sales inquiries and support client acquisition
- Requires Diploma or Bachelor's degree and 2-3 years experience
- Must be flexible to travel across Nairobi
Description
Find a Job + + + + Search Customer Relations Officer. Employd Staffing Solutions Ltd Admin & Office 1 week ago Easy apply New Nairobi Full Time Banking, Finance & Insurance KSh 15,000 - 30,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Our client is a business advisory firm providing accounting, financial, and management consulting services to SMEs and growing businesses. They are seeking a proactive, highly organized, and client-focused Client Relations & Office Administrator to serve as the primary point of contact between clients and the firm. Min Qualification: Diploma Experience Level: Mid level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Serve as the first point of contact for clients, ensuring all interactions reflect the firm's professional standards. Respond promptly and professionally to enquiries received through telephone, email, WhatsApp, social media platforms, and other communication channels. Direct client requests to the appropriate department or team member while ensuring timely follow-up and resolution. Build positive relationships with prospective and existing clients through courteous and efficient communication Manage incoming sales enquiries and support the firm's client acquisition process from initial contact through engagement. Follow up on prospective client enquiries, proposals, and scheduled consultations. Communicate the firm's service offerings clearly, including bookkeeping, payroll administration, tax advisory, company registration, and related consulting services. Maintain accurate records of enquiries, follow-up activities, and client interactions. Follow up with clients after meetings to communicate agreed actions, required documentation, and next steps. Coordinate communication coverage to ensure client enquiries continue to receive timely responses when accompanying the CEO in meetings. Qualifications . Diploma or Bachelor's degree in Business Administration, Office Management, Finance, Accounting, Communications, or a related discipline. At least 2–3 years' experience in an administrative, client service, customer relations, or office support role Experience within an accounting, consulting, financial services, or professional services environment will be an added advantage. Basic understanding of bookkeeping, payroll, taxation, and business registration processes is desirable Mobility : Fully flexible to travel extensively across Nairobi and surrounding regions for field execution. Proficiency in Microsoft Office Suite and Google Workspace. Comfortable using WhatsApp Business, email platforms, and social media for professional client communication. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .