Collections Officer Job Pesapal

AI summary

Pesapal is hiring a Collections Officer on a 1-year contract to manage recovery of delinquent merchant accounts. The role is field-based in Nairobi, requiring negotiation, skip tracing, and collaboration with internal teams. Candidates need a diploma/degree in business/finance, 3-5 years experience in collections, and a valid driving license.

• Field-based role with travel across Nairobi
• 1-year contract renewable based on performance
• Requires 3-5 years experience in collections or debt recovery
• Valid driving license mandatory

Description

Home » Jobs In Kenya » Finance Jobs In Kenya » Collections Officer Job Pesapal Job Title: Collections Officer Date Posted: 15/07/2026 Job Type: Full Time Job Level: Middle Employer: Pesapal Industry: Finance Salary: Open Location: Nairobi Country: Kenya Deadline: 19/07/2026 Summary: Finance Jobs. Pesapal Jobs. Looking for a finance job in Kenya? Pesapal is recruiting a Collections Officer position. Proficiency in debt recovery, negotiation, and portfolio management is required. Job Summary We are looking for a resilient and results-oriented Collection Officer to support the recovery of delinquent merchant accounts across an assigned portfolio. The role is primarily field-based and involves merchant engagement, repayment negotiations, account follow-up, and accurate portfolio reporting. The successful candidate will work closely with Credit, Legal, Customer Support, Sales, and recovery partners to improve collections performance, reduce Portfolio at Risk (PAR), and maintain positive merchant relationships while ensuring compliance with internal policies and regulatory requirements. This is a one (1) Year contract-based role, renewable based on performance and business needs, ideal for a self-driven individual who thrives in a fast-paced, target-driven environment. What Success Looks Like at Pesapal: Solve for our customer: Understand the root cause of repayment challenges and negotiate practical solutions that support recovery while preserving long-term merchant relationships. Deliver Exceptional Results: Achieve recovery targets by managing portfolios proactively, reducing PAR, and resolving delinquent accounts effectively. Together we do great Work: Collaborate with internal teams and recovery partners to resolve issues, share insights, and improve portfolio performance. Own our Outcomes: Take ownership of your portfolio by ensuring compliant, timely, and effective recovery of delinquent accounts Key Responsibilities : Manage and recover an allocated portfolio of delinquent merchant accounts, applying approved collection strategies to reduce Portfolio-at-Risk and credit losses. Conduct field visits to delinquent merchants to verify operations, assess ability to repay, negotiate repayment, and collect payments. Negotiate sustainable repayment arrangements while maintaining positive, professional merchant relationships. Draft, issue, and track demand letters and statutory notices in line with SOPs and regulatory requirements. Perform skip tracing to locate merchants and coordinate lawful recovery of assets where applicable. Maintain accurate collection records and update all actions in the loan-management / collection module. Escalate accounts for CRB listing or legal action, and coordinate with Credit, Legal, Customer Support, Sales, and external recovery agents. Track and report recovery rate, PAR, DPD movement, and cure rates to meet collection and recovery targets. Education/Experience Needed : Diploma or bachelor’s degree in business, Finance, Commerce, or a related field. 3-5 Years experience in collections, loan recovery, credit control, customer service, or a related field is an added advantage. Understanding credit recovery processes and customer engagement practices. Proficiency in Microsoft Excel, CRM systems, or reporting tools is an advantage. Valid driving license and willingness to travel for field visits. Skills & Competencies Needed: Strong negotiation, communication, and customer engagement skills. Ability to manage difficult conversations with professionalism, empathy, and resilience. Target-driven with strong follow-through and accountability for assigned portfolios. Strong attention to detail with ability to maintain accurate records and reports. Integrity and confidentiality when handling merchant information. How to Apply Click Here to Apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our