Relationship Manager, Public Sector
AI summary
KCB Bank Kenya is hiring a Relationship Manager, Public Sector in Nairobi on a full-time basis. The role focuses on implementing sector strategy, driving business growth, managing key public-sector client relationships, and ensuring strong portfolio and risk management. A university degree in Business Administration or a related field and 5+ years of relationship management and sales experience in banking are required.
- Full-time management role at KCB Bank Kenya in Nairobi
- Focus on public-sector strategy, sales growth, and relationship management
- Requires a university degree in Business Administration or related field
- Minimum 5+ years of relationship management and sales experience in banking
- Deadline to apply is 09/09/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Manager, Public Sector evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to KCB Bank Kenya and the role in Not specified.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-09.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-09
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Manager, Public Sector role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research KCB Bank Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Relationship Manager, Public Sector Date Posted: 02/09/2026 Job Type: Full Time Job Level: Management Employer: KCB Bank Kenya Industry: Finance Salary: Open Location: Nairobi Country: Kenya Deadline: 09/09/2026 Banking Jobs. KCB Bank Jobs. Relationship Manager, Public Sector implementing sector strategy and delivering on annual business growth targets, requiring a University Degree in Business Administration with 5+ years experience: in Relationship Management and Sales, in a banking environment, on-site role. Main Duties & Responsibilities: Strategy implementation: Implement sector strategy in line with the overall Sector Strategy. Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers. Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs. Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders. Sales and business growth Execute client deals in line with developed strategic client plans. Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners). Ensure strong cross- selling of existing and new products to existing and new clients. Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio. Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets. Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio. Relationship Management Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest. Relationship Management of Key Sector Customers and Stakeholders. Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group. Account monitoring Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities Risk Management Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements. Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters. Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy. Ensure compliance to the Bank’s policies, procedures and regulatory requirements. Key Performance Indicators Revenue Growth Fees and Commissions Partnerships/Agreements NFIs New Business % Achievement of revenue budget % Achievement of Return on Equity Client retention rate Renewal rate Improved client experience: (NPS and CES) Effective risk management NPL PAR Quality internal and external relationships (e.g., with customers, internal and external stakeholders) Academic & Professional Qualification Essential: University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution. Desirable: Professional qualifications (CPA, ACCA, AKIB) Post graduate and or Banking qualifications will be an added advantage Professional qualification in sales / marketing Work Experience: & Skills Essential: Five (5) years’ experience: in Relationship Management and Sales Credit Analysis and Skills Assessment Client Portfolio Management Knowledge of Trade and Transaction Banking products Digital Savvy and Computer literacy Entrepreneurial and Commercial thinking Excellent research, analytical, and problem-solving skills. Integrity & courage to challenge actions within various business units and the status quo. Strong persuasion, management and communication skills Strong organizational skills Excellent stakeholder management skills Desirable: Prior experience: of dealing with customers High degree of interpersonal skills when dealing with a range of people and situations. Negotiation and Influencing skills Planning and personal organization