B2C Collections Specialist Job SGS, Nairobi, Kenya

AI summary

SGS is hiring a B2C Collections Specialist for a 4-month fixed term contract based in Nairobi. The role involves proactive collections, customer contact, dispute resolution, and using ERP systems. Requires diploma and 1-2 years experience in collections or credit control.

• 4-month fixed term contract for maternity cover
• Must have 1-2 years collections or credit control experience
• Diploma in Business, Accounting or Finance required
• Full onboarding, training, and work equipment provided
• Excellent English communication skills needed

Description

Home » Jobs In Kenya » Finance Jobs In Kenya » B2C Collections Specialist Job SGS, Nairobi, Kenya Job Title: B2C Collections Specialist Date Posted: 24/07/2026 Job Type: Full Time Job Level: Middle Employer: SGS Industry: Finance Salary: Open Location: Nairobi Country: Kenya Deadline: 10/08/2026 Summary: Finance Jobs, SGS Jobs. Looking for a finance job in Kenya? SGS is hiring a B2C Collections Specialist skilled in credit control, consumer debt recovery, payment reconciliation, customer dispute resolution, and cash collection. Job Description The B2C Collections Specialist is responsible for proactive collections activities for assigned markets, ensuring timely settlement of customer invoices, and maintaining accurate customer account status in the system. The role includes monitoring overdue receivables, contacting customers by phone and email, issuing dunning communications and balance confirmations, and supporting resolution of invoice disputes in cooperation with accounting and local country teams. Performance should meet the requirements defined in the SLA/KPIs applicable for the role. Responsibilities Review the shared Collections mailbox daily and handle assigned cases according to priorities. Contact international customers by phone and email to follow up overdue invoices and identify reasons for non-payment. Send payment reminders, monitor responses to automatic dunning letters, and obtain/record promise-to-pay dates. Send balance confirmations and customer statements; provide invoice copies/duplicates upon request. Escalate invoices overdue by more than 90 days to local country teams in line with procedures. Maintain accurate collection notes and customer records within the ERP System. Add detailed case notes in the system after each customer contacts and update the current status. Cooperate with accounting and local teams to resolve customer balance discrepancies and invoice disputes/claims. Work effectively under time pressure, especially during month-end closing periods. Use MS 365 tools (mainly Excel) and Oracle to analyze aging, track actions, and support reporting. Perform additional tasks as requested by the supervisor/senior and participate in process improvements/standardization. Qualifications Diploma in Business Administration, Accounting, Finance or related field. 1-2 years of experience in collections, credit control or accounts receivables. Good knowledge of MS 365 (especially Excel) – required Experience with ERP systems (Oracle is an advantage) – nice to have Additional Information Highly developed communication, negotiation and stakeholder management skills necessary to maintain professional customer relationships, Very good command of English (minimum B2 level), Very good command of the local/native language of the supported country (minimum B2) – depending on business needs, Ability to work under pressure, especially during month-end closing periods, Customer focus and resilience when dealing with demanding customers, Analytical and problem-solving skills with attention to detail, Positive attitude, effective collaboration, and ability to learn fast Full onboarding, training, and work equipment provided. When Kenyan public holidays are working days in the supported country, on-call duties may be scheduled based on employee sign-ups. The Collections team is organized by country portfolios. This is a Fixed term contract for 4months to provide for maternity cover. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resou