Customer Care Assistant Job NCK

AI summary

The Nursing Council of Kenya is hiring a Customer Care Assistant to handle client support, query resolution, and records management. The role involves responding to inquiries via telephone and email, maintaining customer service records, and monitoring satisfaction. Candidates need a diploma in a related field and proficiency in computer applications.

• Full time position with middle level seniority.
• Location: Nairobi, Kenya.
• Application deadline: 10 August 2026.
• Apply via email to careers@nckenya.go.ke with PDF document.

Description

Home » Jobs In Kenya » Customer Service Jobs In Kenya » Customer Care Assistant Job NCK Job Title: Customer Care Assistant Date Posted: 21/07/2026 Job Type: Full Time Job Level: Middle Employer: Nursing Council of Kenya Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 10/08/2026 Summary: Customer Service Jobs, Nursing Council of Kenya Jobs. Looking for a customer service job in Kenya? NCK is hiring a Customer Care Assistant skilled in client support, query resolution, frontline communication, and records management. Responsibilities Receive and attend to visitors, clients, and stakeholders professionally. Respond to customer inquiries through telephone, email, and other communication channels. Provide accurate information on the Council’s services, procedures, and requirements. Record, track, and follow up customer inquiries, complaints, and feedback. Escalate complex customer issues to the appropriate departments for resolution. Support implementation of customer service standards, policies, and procedures. Maintain customer service records, databases, and correspondence. Assist in monitoring customer satisfaction and service delivery performance. Support organization of customer engagement forums and public awareness activities. Maintain customer service records, databases, and correspondence. Assist in monitoring customer satisfaction and service delivery performance. Support organization of customer engagement forums and public awareness activities. Prepare periodic customer service reports and statistics. Participate in quality management initiatives and continuous service improvement. Ensure confidentiality and proper handling of customer information. Perform any other duties assigned by the supervisor Education The successful candidate must possess: Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences, or a related field from a recognized institution. Proficiency in computer applications. Certification in Customer Service Management, Customer Experience Management, Public Relations or Customer Relationship Management (CRM) will be an added advantage. More Details on Experience Any relevant experience in customer service, front office operations, public relations, or a related field is an added advantage. More Details on Skills Required Customer service and client relationship management. Communication and interpersonal skills. Complaint handling and conflict resolution. Records management. ICT proficiency. Report writing. Integrity and professionalism. Teamwork. Added Advantage Knowledge of Quality Management Systems (QMS). Knowledge of CRM systems. Problem-solving skills. Emotional intelligence. Time management and organizational skills. Ability to work under pressure. How to Apply Detailed job descriptions and application procedure can be accessed at the Council website www.nckenya.com Interested and qualified persons are required to make an application through the Council email: careers@nckenya.go.ke so as to be received on or before close of business (5.00pm) on Monday 10th August, 2026 NB: Applications should be shared as one document in PDF NCK is an Equal Opportunity Employer and seeks to have diversity in workforce (Women, Marginalized Communities and Persons Living with disability) in line with constitution. Only shortlisted candidates will be contacted. Canvassing of any form will lead to automatic disqualification. 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Healt