General Manager

AI summary

General Manager role providing visionary leadership for hospitality and hospitality education businesses in Kisumu. Requires Masters degree, 15 years executive experience, and expertise in strategic leadership, hotel operations, and financial management. Full-time position with salary range KSh 105,000 - 150,000.

• Executive level position requiring Masters degree and 15 years experience
• Oversee both hotel operations and a School of Hospitality
• Salary range KSh 105,000 - 150,000 per month
• Full-time, 8 to 5 working hours

Description

Find a Job + + + + Search General Manager Bollard Consulting Limited Management & Business Development 3 days ago Easy apply New Kisumu Full Time Hospitality & Hotel KSh 105,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The purpose of this role is to provide visionary leadership capable of balancing commercial growth, operational excellence, governance, people development and customer experience across the Company's hospitality and hospitality education businesses. Min Qualification: Masters Experience Level: Executive level Experience Length: 15 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Key Roles and Responsibilities Strategic Leadership Provide strategic leadership to the company Translate the Company's vision into measurable business outcomes. Develop and implement annual business plans aligned to the Company's strategic objectives. Identify opportunities for business growth, diversification and innovation. Build strategic partnerships that strengthen the Company's market position. Foster a culture of accountability, integrity and continuous improvement. Business Performance and Growth Drive sustainable revenue growth across all business units. Improve profitability and operational efficiency. Identify new revenue streams and business opportunities. Monitor organisational performance against agreed targets. Lead strategic initiatives that enhance long-term sustainability. Ensure effective performance management across all departments. Hotel Operations Provide executive leadership for all hotel operations to ensure operational excellence and exceptional guest experiences. Key responsibilities include: Accommodation Operations. Food and Beverage Services. Conferences and Events. Catering Services. Sales and Marketing. Guest Experience. Housekeeping. Front Office. Maintenance and Engineering. Security. Quality Assurance. The General Manager shall ensure that hotel operations consistently deliver high-quality service, operational efficiency and strong commercial performance. School of Hospitality Provide executive oversight of the School of Hospitality, ensuring that it achieves its strategic, operational and financial objectives while maintaining the highest standards of hospitality education and regulatory compliance. Working closely with the Principal, the General Manager shall: Provide strategic leadership and oversight of the School. Ensure achievement of the School's strategic and financial objectives. • Support implementation of the School's strategic plan. Ensure compliance with all applicable TVET and education regulatory requirements. Strengthen partnerships with industry, employers and academic institutions. Support the continued growth and sustainability of the School. Foster collaboration between the Hotel and the School to maximise practical learning opportunities while respecting the School's independent operational objectives. Monitor the School's performance through agreed Key Performance Indicators and regular reporting by the Principal. Financial Leadership Lead preparation and implementation of annual budgets. Drive revenue optimisation and profitability. Ensure prudent financial management and cost control. Strengthen cash flow management. Oversee procurement and inventory management. • Protect Company assets. • Strengthen internal financial controls. Ensure timely and accurate financial reporting. Monitor debtors, creditors and working capital. Governance, Risk and Compliance Ensure implementation of Board policies and resolutions. Strengthen governance and accountability across the organisation. Ensure compliance with all statutory and regulatory requirements. Identify and manage organisational risks. Strengthen internal controls and operational policies. Ensure accurate and timely reporting to the Managing Director and Board. Promote ethical leadership and sound corporate governance. People and Culture Build and lead a high-performing management team. Develop leadership capability throughout the organisation. Drive performance management and accountability. Promote employee engagement and staff development. Support succession planning and talent management. Foster a positive organisational culture aligned with the Company's values. Customer Experience and Brand Champion service excellence across all business units. Enhance guest satisfaction and customer loyalty. Protect and strengthen the Company's brand. Ensure effective complaint resolution. Promote innovation in customer experience. Maintain high hospitality service standards Stakeholder and Partnership Management Build strong relationships with customers, suppliers and business partners. Represent the Company with government agencies, regulators and industry associations. Strengthen partnerships supporting both the Hotel and the School. Maintain productive relationships