Sales & Ticketing Agents
AI summary
Jambojet is hiring Sales & Ticketing Agents to deliver excellent customer service, drive sales, and support customer retention. Responsibilities include processing flight bookings accurately, offering competitive fares, handling queries and complaints, and meeting sales targets. The role is based in Kisumu and Eldoret, Kenya.
- Customer-facing sales and ticketing role in the airline industry
- Requires diploma in Travel and Tourism or related field
- Minimum 1 year airline or travel agency experience preferred
- Positions available in Kisumu and Eldoret, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, factoryThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KisumuThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales & Ticketing Agents evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jambojet and the role in Kisumu.
- Add concrete examples related to sales, security, factory, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales & Ticketing Agents role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kisumu under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jambojet before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
August 21, 2026 Kisumu , Eldoret , Kenya Expiration date October 20, 2026 1 Year Gender Both Qualification Bachelor Degree Job Description Role Purpose Statement: Under the general guidance of the Sales Supervisor, the Sales and Ticketing Agent is responsible for delivering exceptional customer service, driving sales, and supporting customer retention. The role involves processing flight bookings and transactions accurately, offering the best available fares, managing customer interactions professionally, and promoting Jambojet products and services to enhance revenue and strengthen customer loyalty Key Responsibilities: Proactively offer the best available fares, generate sales, and ensure 100% accuracy in fare quotations and revenue collection. Meet and exceed individual and station sales targets by effectively upselling and cross- selling Jambojet products and services. Engage and support prospective and existing customers to build loyalty and contribute to long-term business growth. Provide accurate information on flight schedules, fares, promotions, and travel requirements: to support informed customer decisions. Assist customers with queries related to bookings, cancellations, refunds, and other ticketing services in a timely and professional manner. Handle customer complaints and feedback courteously, ensuring prompt and satisfactory resolution to maintain a positive brand image. Perform accurate daily reconciliation of sales returns, maintain up-to-date records and reports, and aim for minimal or zero reservation-related OTIs to demonstrate operational accuracy. Work collaboratively with other departments to ensure a seamless and positive travel experience: for customers. Safeguard company property at the sales office and comply with all Occupational Health and Safety (OHS) and company security policies. Contribute ideas to improve products, processes, and customer experiences, and participate actively in company initiatives that support a culture of innovation. Participate in ongoing training and development programs to enhance skills and stay updated with industry and system changes. Qualifications: Education: Minimum of a Diploma in Travel and Tourism or Related Discipline. Diploma in IATA/UFTAA Foundation or Consultant Level is a plus. Experience: Minimum of 1 year experience: in airline or travel agency fares and ticketing is preferred. Certifications: Relevant industry certifications. Membership to professional bodies is an added advantage.