Manager, Conference & Events (Manager 1) Job CBK, Nairobi, Kenya

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Job Title: Manager, Conference & Events (Manager 1) Date Posted: 27/07/2026 Job Type: Full Time Job Level: Management Employer: Central Bank of Kenya Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 17/08/2026 Summary: Customer Service Jobs, Central Bank of Kenya Jobs. Looking for a customer service job in Kenya? CBK is hiring a Manager, Conference & Events (Manager 1) skilled in event planning and customer service management. Job Purpose The role holder will provide leadership, strategic direction, and operational oversight for the management of booked events (Conferences & Workshops), ensuring an excellent customer experience, efficient management of events and Client satisfaction. Key Duties and Responsibilities Strategic Responsibilities Develop an Annual Business Plan for the Conference & Event Management and Guest Relations functions in the Institute. Develop and implement Event Management policies and best practices. Develop and implement guest relations policies and best practices. Establish partnerships with vendors, suppliers and corporate clients. Innovate and improve event offerings to enhance competitive positioning. Innovate and enhance the guest relations function to enhance Client experience. Ensure alignment of Event Management procedures with overall Client Experience strategy. Oversee Fnancial Planning, Budgeting and cost control measures for the Event Management and Guest Relations functions. Technical and Operational Responsibilities Manage Event Logistics including Bookings, Venue setup and Catering. Supervise the reservations and guest relations teams to ensure seamless coordination. Monitor compliance with Health, Safety, and Customer Service standards. Coordinate with Security, ITD, Housekeeping, Hospitality services vendor to ensure all parties have full details and expectations of booked clients. Enhance the Institute’s visibility and recognition as a key provider of conference services in Kenya and the region by ensuring an excellent customer experience. Monitor service quality to ensure client retention. Ensure that conference spaces meet cleanliness, safety, and hospitality standards. Supervise the Reservations & Guest Relations unit to ensure seamless coordination. Monitor event outcomes and prepare periodic utilisation and revenue reports. Ensure any faulty facilities are reported and repairs carried out by the projects team for client satisfaction. Implementation and update policies and procedures to streamline Event Management and Guest relations operations. Establish and monitor performance targets for all direct reports. Maintain and develop capacity of the staff including skill levels, knowledge and experience required for the Section to meet its objectives Mentor, coach and mobilize teams to achieve desired results. Monitor trends in the meetings and conferences market/industry. Other Responsibilities Train staff in Event Coordination and Customer Service. Support relationship management with clients and internal departments. Prepare, negotiate, monitor and report on operational section work plans, budget reports and operational performance. Qualifications Bachelor’s Degree or equivalent in Business related areas/ Hospitality Management. Work Experience Minimum eight (8) years’ relevant work experience. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing Browse Related Jobs: Manager, Leadership & Management (Manager 1) Job… Deputy Manager, Reservations & Guest Relations Job… Deputy Manager, Hospitality & Housekeeping Job CBK,… Manager, Financial Sector (Manager 1) Job CBK,… GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs