Digital Product Manager

AI summary

Absa Bank Kenya is hiring a Digital Product Manager in Nairobi. The role involves managing digital channel projects, market research, and stakeholder engagement. Responsibilities include implementing new channels, ensuring compliance, and reporting.

• Manage digital channel projects and product implementation.
• Conduct market research and competitor analysis.
• Ensure compliance with bank policies and governance standards.

Description

Digital Product Manager Absa Bank Kenya PLC Truly African We are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees. We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia. Sector Banking Rate this employer Select rating Give it 1/5 Give it 2/5 Give it 3/5 Give it 4/5 Give it 5/5 Average: 4 (3 votes) Rate Leave this field blank https://www.absabank.co.ke/ Digital Product Manager Job Description Key Responsibilities and Accountabilities Control & Governance, Business Direction – 30% Ensures project/program manager produce, manage and control projects to Absa Africa standards and guidelines. Ensures review and escalation if required, of project/program Risks and Issues. Responsible for monitoring activities and ensure compliance with laid down Program standards and procedures. Responsible for assisting the Program Office Manager in undertaking Project Assurance/Health reviews on project/program manager. Provide feedback to BA on local competitor product activity Undertake local market research to provide management information Undertake legal and regulatory assessment as required Feedback suggestions for new channels and channel enhancements to BA, Local stakeholders Provide data for Local and Centre management information Resource/Finance & Business Management – 50% Implement new channels into market by: Engaging all stakeholders Creating a steering committee Building a business case Complete all testing Build detailed local implementation plan Closely monitor local implementation Provide cover for Head of Channels where necessary Increase usage across all alternate channels Complete competitor research Apply pricing strategy to local pricing models and manage the publishing of pricing guides Give necessary notices to local government/regulators and public of channel changes Liaise with Local Operations Centre’s, regularly reviewing all operational standards for channel profitability, and identifying skills gaps. Review and feedback into customer satisfaction surveys, responding to customer complaints. Liaise with People Development and Sales Management functions to design and deliver appropriate training and give input into sales strategies. Joint responsibility for the smooth running of the Channels Office. Ensure that Benefits Realization is actively managed throughout the life of the project and post-project until the Benefits review has been completed. Work with Head of digital commercialization to identify, quantify and document financial benefits to be achieved by the project for input into the business case. Work with the Head of digital commercialization of deliverables that are internal to the Channel Office and agreed with the Head of digital commercialization. Manage the change request process to ensure costs are correctly allocated from the budget or contingency Obtain the necessary sign-off for change requests Report to the Head of digital commercialization on the financial status of the project Reporting, Information management and Risk management – 20% Participate in the Team Status Update meetings Produce reports for the Head of digital commercialization, Account Executive, Sponsor, to identify the status of the project in terms of milestones, key achievements, and key risks Prepare presentations on an ad hoc basis File Project documentation Ensure all documentation is correctly configured Ensure that the correct associated impact and probability scoring is given to each Risk and Issue Ensure that the associated mitigating actions are identified and tracked for the risks and issues Ensure that internal and external dependencies are identified with the associated mitigating actions Identify risks and/or dependencies and escalate these to the Head of digital commercialization where appropriate Responsible for assessing the impacts of new change against the existing planning portfolio. Responsible for consolidation of all in-country project activity and issuing reports to key stakeholders, business leaders, Change Managers and all staff involved with change. Responsible for the adherence and definition where required of best practice change standards, t