IT Support
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Hello Vietnam Limited is hiring an IT Support specialist in Nairobi to provide first-line technical support for restaurant and office users, including POS systems, network maintenance, and CCTV monitoring. The role requires 1-2 years of experience, a Bachelor's or Diploma in IT, and knowledge of Windows OS, networking, and hardware troubleshooting.
- First-line technical support for restaurant and office users
- Experience with POS systems and restaurant technologies required
- Full-time, mid-level role in Nairobi
- Salary KSh 30,000 - 45,000 per month
- Must have 1-2 years of IT support experience
- Knowledge of CCTV systems preferred
Description
Find a Job + + + + Search IT Support Hello Vietnam Limited Hospitality & Leisure 5 days ago Easy apply New Featured Nairobi Full Time Hospitality & Hotel KSh 30,000 - 45,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Demonstrated success in resolving complex issues, improving system performance, and improving user satisfaction through effective communication and troubleshooting skills. Proficient in network management, software installation, and customer service strategies. Min Qualification: Bachelors Experience Level: Mid level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nairobi, Kenya Job descriptions & requirements 1. IT Infrastructure Support Provide first-line technical support for restaurant and office users, resolving hardware, software, and network issues promptly. Install, configure, maintain, and troubleshoot computers, POS terminals, printers, tablets, handheld devices, and other IT equipment. Ensure all IT systems operate efficiently to minimize business disruption. Coordinate with external vendors for equipment repair, warranty claims, and technical escalations when necessary. 2. POS & Restaurant Systems Support daily operation of POS systems, payment terminals, kitchen display systems (KDS), ordering devices, and related restaurant technologies. Troubleshoot POS transaction issues and ensure seamless integration with back-office systems. Perform software installation, updates, and configuration according to company standards. Assist restaurant teams during new store openings, relocations, and system upgrades. 3. Network & System Maintenance Monitor and maintain LAN, Wi-Fi, routers, switches, and internet connectivity across restaurant locations. Conduct preventive maintenance to ensure network stability and optimal system performance. Maintain system documentation, equipment inventory, and asset records. Support data backup, system recovery, and basic cybersecurity practices. 4. CCTV Monitoring & Security Monitor CCTV systems to ensure all cameras and recording devices function properly. Conduct routine inspections of surveillance equipment across all restaurant locations. Retrieve and provide CCTV footage for incident investigations, operational reviews, or management requests while maintaining confidentiality. Coordinate maintenance and repair of CCTV equipment with vendors when required. Report abnormal security incidents, equipment failures, or suspicious activities promptly. Qualifications Bachelor's degree or Diploma in Information Technology, Computer Science, or related field. 1–2 years of IT support experience, preferably in F&B, retail, or hospitality. Experience supporting POS systems and restaurant technologies. Knowledge of Windows OS, networking (TCP/IP, Wi-Fi, routers, switches), and hardware troubleshooting. Experience with CCTV systems, NVR/DVR, IP cameras, and surveillance software. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .