Client Services Operator Job AGL

AI summary

Africa Global Logistics is hiring a Client Services Operator based in Mombasa. The role involves managing day-to-day client relationships, coordinating with commercial, operations, warehouse, transport, and finance teams. Experience with port systems such as KPA KWATOS is required.

• Manage day-to-day operational relationships with clients
• Coordinate between commercial, operations, warehouse, transport, and finance
• Experience with port systems (e.g., KPA KWATOS) required

Description

Home » Jobs In Kenya » Logistics Jobs In Kenya » Client Services Operator Job AGL Job Title: Client Services Operator Date Posted: 16/07/2026 Job Type: Full Time Job Level: Middle Employer: Africa Global Logistics Industry: Logistics Salary: Open Location: Mombasa Country: Kenya Deadline: 31/07/2026 Summary: Logistics Jobs. AGL Jobs. Looking for a logistics job in Kenya? Africa Global Logistics is hiring a Client Services Operator to manage day-to-day operational relationships with assigned clients. The role is based in Mombasa and experience working with port systems is required. The Customer Service Operator (CSO) is responsible for managing day-to-day operational relationships with clients, ensuring efficient coordination between commercial, operations, warehouse, transport, and finance teams. Key Responsibilities Client Relationship & Communication Manage day-to-day operational relationships with assigned clients. Receive, attend to, and follow up on client requests in a timely and professional manner. Provide regular shipment status updates to clients and Client Operations Managers. Alert the Commercial Operations Manager and clients promptly in case of operational challenges or service disruptions. Share supporting documentation and formal communication in the event of disputes. Commercial & Quotation Support Follow up with the Commercial Team to ensure quotations are signed and confirmed prior to execution. Support smooth handover from commercial to operations once business is confirmed. File & Documentation Management Coordinate account creation for new clients. Open shipment files in the SPOT system. File and maintain all origin and shipping documents accurately in respective shipment files. Update shipment movements in SPOT and/or tracking agent systems. Maintain and update various operational status reports and share with relevant stakeholders. Operational Coordination Prepare and issue Loading Instructions to the Warehouse team. Issue container pickup instructions to the Transport Team and follow up on execution. Share clearing documents (e.g. Shipping Orders, Customs Entries) with Operations teams to facilitate container gating at the port. Nominate containers once gated in port and hand over to the respective vessels. Monitor shipment progress using the Power BI monitoring tool Port, Customs & Regulatory Processes Submit pre-advice using the KPA KWATOS system. Follow up on customs release once containers are gated at the port. Liaise with relevant parties to resolve port or customs-related delays. Billing & Financial Coordination Verify draft invoices before final billing. Bill shipment files in line with approved rates and supporting documents. Follow up on recovery of shipping line invoices. Update sea freight reports accurately and on time. Follow up on validated service invoices and dispatch them to the Sarissa team. Recover KPA additional charges where applicable. Qualifications Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. Experience working with port systems (e.g. KPA KWATOS) is an added advantage How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by