IT MAINTENANCE ASSISTANT

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Find a Job + + + + Search IT MAINTENANCE ASSISTANT Brites Management Services Limited Software & Data Today Easy apply New Nairobi Full Time IT & Telecoms Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Install, configure, and maintain desktops, laptops, and peripheral devices (printers, scanners, telephony). Min Qualification: Diploma Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements JOB TITLE IT MAINTENANCE ASSISTANT NATURE OF JOB FULL TIME INDUSTRY MEDIA/TELECOMMUNICATIONS SALARY KSHS.30,000-45,000 JOB LOCATION UPPER HILL DUTIES AND RESPONSIBILITIES Systems & Hardware Support · Install, configure, and maintain desktops, laptops, and peripheral devices (printers, scanners, telephony). · Diagnose and resolve hardware issues across office and outlet shops. · Ensure call center computers (hardware and software) are fully operational. · Conduct preventive maintenance checks on IT equipment. Network & Server Administration · Monitor and maintain company servers, LAN/WAN networks, and VPN links nationwide. · Configure and troubleshoot Cisco network equipment. · Ensure stable internet connectivity and resolve outages promptly. · Inspect and monitor server rooms to maintain uptime and security. Database & System Support · Provide support for StarTimes systems used by staff and agents. · Manage and troubleshoot MySQL, Oracle, or other databases. · Execute SQL queries for reporting and system optimization. · Document system issues and resolutions for knowledge base. User & Customer Support · Deliver IT support to call center agents, business point agents, and customer service teams. · Train staff on IT systems, applications, and troubleshooting basics. · Respond to user requests for SMS dispatch across departments. · Provide frontline IT support for contact center operations. Data & Security Management · Ensure daily data backups are completed successfully. · Assist in disaster recovery planning and execution. · Monitor system security, access controls, and compliance with IT policies. · Report and escalate security incidents to IT management. Web & Digital Support · Update and maintain the company website as requested. · Support digital platforms used by StarTimes for customer engagement. · Collaborate with marketing and operations teams on IT-enabled campaigns. Reporting & Documentation · Compile daily IT maintenance and performance reports. · Maintain logs of technical issues, resolutions, and preventive actions. · Provide feedback to IT supervisors on recurring problems and improvement opportunities. KEY REQUIREMENT SKILLS AND QUALIFICATION · Degree/Diploma in Information Technology, Computer Science, or a related discipline · 1–3 years of experience in IT support, system administration, or network maintenance. · Industry certifications (e.g., CCNA, CompTIA Network+, Linux+) are an added advantage · Strong knowledge of Cisco equipment and configuration. · Proficiency in Windows/Linux system architecture and OS installation · Experience with MySQL, Oracle, or other common databases; skilled in SQL · Solid understanding of Linux/Unix operating systems. · Ability to work meticulously, under pressure, and in a shift system. HOW TO APPLY · If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com · Interviews will be carried out on a rolling basis until the position is filled. · Only the shortlisted candidates will be contacted. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .