Debt Recovery Officer Job Mitchell Cotts

AI summary

Mitchell Cotts is hiring a Debt Recovery Officer in Nairobi to manage long-outstanding debts and credit control. The role involves contacting customers, negotiating repayment plans, and ensuring compliance with company policies and regulations. Ideal candidate has a Diploma/Degree in Business/Finance/Law and at least 2 years experience in debt collection or credit control.

• Manage long-outstanding debts aged 90+ days
• Contact customers via phone, email, or other channels
• Negotiate repayment plans and follow up on missed payments
• Prepare portfolio performance reports and maintain accurate records
• Minimum 2 years proven experience in debt collection required

Description

Home » Jobs In Kenya » Finance Jobs In Kenya » Debt Recovery Officer Job Mitchell Cotts Job Title: Debt Recovery Officer Date Posted: 20/07/2026 Job Type: Full Time Job Level: Middle Employer: Mitchell Cotts Industry: Finance Salary: Open Location: Nairobi Country: Kenya Deadline: 24/07/2026 Summary: Finance Jobs. Mitchell Cotts Jobs. Looking for a finance job in Kenya? Mitchell Cotts is hiring a Debt Recovery Officer to manage debt collection activities and support effective credit control processes. The role is based in Nairobi and experience in credit management is required Role Profile The Debt Recovery Officer will manage long-outstanding debts, typically accounts aged 90+ days or over one year. The role covers debt recovery, collections follow-up, debt monitoring, restructuring discussions, client visits, preparation of portfolio performance reports, and accurate documentation of recovery actions. Key Responsibilities Debt Recovery and Follow-Up: Contact customers with overdue accounts via telephone, email, or other communication channels. Discuss payment options and negotiate repayment plans that align with company policies. Follow up on missed payments and escalate issues where necessary. Portfolio Management : Manage and prioritize a portfolio of delinquent accounts to ensure timely recovery. Analyze customer repayment trends and identify high-risk accounts for escalation. Monitor and track repayment progress to ensure compliance with agreed terms. Customer Engagement : Build professional and respectful relationships with customers to facilitate debt recovery. Educate customers on repayment options and the consequences of default. Handle customer queries, complaints, and disputes professionally and promptly. Compliance and Risk Management : Ensure all recovery activities comply with company policies, regulatory guidelines, and ethical standards. Identify and report any potential risks in the recovery process. Safeguard customer data and privacy in line with legal requirements. Reporting and Documentation : Maintain detailed records of all customer interactions, agreements, and recovery outcomes. Prepare and submit regular reports on portfolio performance and recovery progress. Update the debt recovery system with accurate and timely data. Skills & Core Competencies Strong negotiation, communication, and interpersonal skills. Excellent organizational and time management abilities. Familiarity with relevant consumer protection / debt collection laws. Ability to work independently with minimal supervision. Good record-keeping and reporting discipline. Ability to work under pressure and meet deadlines. Qualifications Diploma/Degree in Business, Finance, Law, or a related field (or equivalent experience). Minimum 2 years’ proven experience in debt collection, credit control, or recovery. Experience in debt collection, customer service, credit control, or any related field. How to Apply Interested candidates are encouraged to send applications to recruitment@mitchellcotts.co.ke 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, U