Sacco Credit Relationship Officer
AI summary
The Co-operative Bank of Kenya Limited is hiring a Sacco Credit Relationship Officer in Nairobi to manage and grow the credit portfolio by appraising applications, maintaining member relationships, and ensuring compliance with credit policy and regulatory requirements. The role requires a Bachelor’s degree and at least two years of relevant experience in credit, business development, or customer relationship management. Applications should be submitted online by September 16th, 2026.
- Relationship and portfolio management role within a major Kenyan financial institution
- Requires Bachelor’s degree and at least 2 years of relevant credit or business development experience
- Involves credit appraisal, KYC/AML compliance, and cross-selling Sacco products
- Clear online application link and stated deadline of September 16th, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sacco Credit Relationship Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Co-operative Bank of Kenya Limited and the role in Nairobi.
- Add concrete examples related to security, call_center, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Job in Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-16.
Source and safety check
- Job in Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-16
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sacco Credit Relationship Officer role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Co-operative Bank of Kenya Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Sacco Credit Relationship Officer Job Purpose The Sacco Credit Relationship Officer is responsible for managing and growing the institution’s credit portfolio by developing and maintaining strong relationships with members/customers, identifying their financing needs, appraising credit applications, and ensuring timely disbursement and repayment of loans. The role ensures that all lending activities comply with the institution’s credit policies, regulatory requirements, and approved risk management standards while maintaining a high-quality and profitable loan portfolio. Key Duties and Responsibilities: Financial Set up, process and follow up credit application files to ensure timely completion. Collect and analyze customers’ or prospects’ financial statements and other relevant documentation. Analyze and prepare credit facility applications in accordance with the Sacco’s Credit Policy, negotiated pricing conditions and approved service-level timelines. Identify opportunities to cross-sell the Sacco’s products and services. Ensure full compliance with the Sacco’s Credit Policy and approved credit processes. Customer Focus Manage and monitor the assigned loan portfolio. Assess customers’ actual financial needs and ensure consistency between requested and proposed credit facilities. Maintain customer retention while enriching and updating prospect and customer databases. Identify opportunities to meet customer needs and cross-sell relevant SACCO products and services. Follow up customer complaints and ensure resolution within approved Service Level Agreements and procedures. Conduct scheduled and focused customer calls to strengthen relationships and support continuous improvement in customer service. Operational Maintain and regularly update customer file schedules, including KYC information, call reports, maturities, completion of security documentation, insurance, interest rates and loan instalment arrears. Ensure compliance with applicable regulatory requirements: and implementation of effective Anti-Money Laundering (AML) and KYC controls. Maintain accurate and complete credit and customer records. Strictly adhere to the Sacco’s Code of Ethics in all customer dealings. Qualifications & Experience: A Bachelor’s degree from a recognised university, preferably in Business, Finance, Economics, Commerce or another relevant field. At least two (2) years’ relevant experience: in credit, business development, customer relationship management or a related role, preferably within a Sacco, banking or financial services environment. Demonstrable experience: in credit appraisal, loan portfolio management and handling and resolving customer requests and queries. Good understanding of prudential guidelines, KYC and applicable credit and regulatory requirements. Good analytical, communication and customer relationship management skills. Strong team-building skills and ability to work effectively with diverse teams. Resilient, confident, self-motivated and results-oriented. High level of integrity, professionalism, confidentiality and commitment to customer service Method of application If you are interested and qualified, kindly submit your application via the link provided below, https://www.co-opbank.co.ke/careers/co-op-consultancy-intermediary-limited-cbi/sacco-credit-relationship-officer-position-ref-cbi-cro-09-26/?utm_source=Jobinkenya Deadline September 16th, 2026