Relationship Manager, SME – Nakuru Job Gulf African Bank

AI summary

Gulf African Bank is hiring a Relationship Manager, SME based in Nakuru. The role involves growing the SME customer portfolio, acquiring new clients, cross-selling, and ensuring customer retention. Requires a Bachelor's degree and experience in managing clients.

• Responsible for business development and acquisition of new SME customers
• Focus on portfolio profitability through cross-selling and retention
• Ensure compliance with KYC/AML and other regulatory requirements
• Based in Nakuru, Kenya; full-time middle-level position

Description

Home » Jobs In Kenya » Banking Jobs In Kenya » Relationship Manager, SME – Nakuru Job Gulf African Bank Job Title: Relationship Manager, SME Date Posted: 14/07/2026 Job Type: Full Time Job Level: Middle Employer: Gulf African Bank Industry: Sales & Marketing Salary: Open Location: Nakuru Country: Kenya Deadline: 22/07/2026 Summary: Sales & Marketing Jobs. Gulf African Bank Jobs. Looking for a sales & marketing job in Kenya? Gulf African Bank is hiring a Relationship Manager, SME to grow the SME customer portfolio, and build and maintain client relationships. The role is based in Nakuru and experience in managing clients is required. Key Responsibilities: Acquisition: Business Development To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity. To ensure acquisition of customers to digital channels To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity Portfolio Profitability (Cross-Sell & Retention) Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers. Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs Ensure customers are notified of maturing fixed deposits for appropriate action and encourage retention Assist in Resolving client queries in a timely and appropriate manner Assist in collaborating with product specialists, to deliver effective customer solutions. Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment Assist in growth of given portfolio through the use of desired channels such as the SME Business Hubs/ digital platforms i.e. B2 B Prepares and submits all reports may prepare management reports summarizing individual and team loan activity Ensure all customers are on-boarded on a digital platform i.e. Gab Pesa, Internet banking Ensure Product Per Customer of 5 across the portfolio Understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer. Evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times. Customer Service and customer information Obtaining account opening documentation from new customers Opening of accounts for customers in the system and ensuring minimum required information is captured and customer given a CIF number. Following up with customers in the portfolio for missing information Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc. Ensure all customer engagements are recorded accordingly Compliance Ensure compliance with both internal and external regulatory requirements (KYC, AML and other bank processes. Continuously follow business operational and credit policies ensuring their compliance. Qualifications and Experience: Bachelor’s degree in any field At lease 2-3 years experience in managing clients Excellent interpersonal skill Excellent communication and presentation skills Job specific competencies: Deciding and Initiating Action Delivering Results and Meeting Customer Expectations Entrepreneurial and Commercial Thinking Persuading and Influencing Planning and Organizing Presenting and Communicating Information Relating and networking Working with people How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job sear