Enterprise NOC Support Engineer Job JTL Nairobi, Kenya
Apply at sourceAI summary
JTL is hiring an Enterprise NOC Support Engineer in Nairobi. The role involves troubleshooting, incident management, and proactive monitoring of enterprise networks. Requires CCNA certification and at least 3 years of NOC/ISP experience.
- CCNA certification required
- 3+ years in NOC, ISP, or Telecom support
- Full-time middle-level role in Nairobi
- Experience with routing protocols and monitoring tools
Description
Home » Jobs In Kenya » IT Jobs In Kenya » Enterprise NOC Support Engineer Job JTL Nairobi, Kenya Job Title: Enterprise NOC Support Engineer Date Posted: 22/07/2026 Job Type: Full Time Job Level: Middle Employer: Jamii Telecommunications Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 31/07/2026 Summary: IT Jobs. JTL Jobs. Looking for an IT job in Kenya? JTL is recruiting an Enterprise NOC Support Engineer position. Proficiency in network operations, troubleshooting, and system monitoring is required. We are looking to recruit an Enterprise NOC Support Engineer whose responsibility will be identifying, diagnosing, managing and resolving incidents to minimize the impact of any network outage and customer downtime. They will also be responsible for ensuring that customer SLA’s are achieved for all services using Network Monitoring and end-to-end Incident Management processes. Key Responsibilities Troubleshoot and provide first-level customer technical support for JTL’s Enterprise customers Handle assigned tickets till closure, including continuous liaison with customers Perform Root Cause Analysis (RCA) for reported and unreported customer issues. Work towards permanent resolution of recurring faults to improve service stability. Proactively monitor links & enterprise services to detect and resolve issues before customer impact. Provide real-time network health surveillance and alarm reporting using monitoring and surveillance tools. Ensure SLA commitments to enterprise customers are consistently met. Escalate performance-related issues to higher support tiers or engineering teams where necessary. Document troubleshooting steps, fixes, and root causes in line with NOC procedures. Contribute to knowledge base and SOP improvements for faster resolution of recurring issues. Attend customer services reviews for the assigned enterprise customers. Create network monthly performance reports for the assigned enterprise customers Requirements Bachelor’s degree in Information Technology, Computer Science, Telecommunications, or related field Cisco CCNA is required. CCNP Enterprise, JNCIA, ITIL or equivalent are an added advantage). At least 3 years’ experience in a NOC, ISP, or Telecom support environment Strong understanding of networking fundamentals: TCP/IP, LAN, WAN, MPLS, VPN, VLAN, QoS. Hands-on experience with routing & switching protocols (BGP, OSPF, EIGRP, STP). Familiarity with network monitoring tools (e.g., Zabbix, SolarWinds, PRTG, Nagios). Experience with customer connectivity services: DIA, IP VPN, Metro-E, FTTH/FTTx. Ability to perform first-level troubleshooting of routers, switches, and firewalls. Comfortable working with CRM / ticketing systems (e.g., ServiceNow, Remedy, Zoho Desk). How to Apply Click Here to Apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Inter