Customer Project Manager Job Airtel, Nairobi, Kenya

AI summary

Airtel is hiring an Enterprise Customer Project Manager in Nairobi. The role involves managing end-to-end customer projects, coordinating internal teams, and ensuring delivery within scope and budget. Requires PMP certification and 5-10 years of experience in ICT or telecom.

• PMP certification mandatory
• 5-10 years experience required
• Full-time management position
• Location: Nairobi, Kenya

Description

Job Title: Enterprise Customer Project Manager Date Posted: 25/07/2026 Job Type: Full Time Job Level: Management Employer: Airtel Industry: Project Management Salary: Open Location: Nairobi Country: Kenya Deadline: 08/08/2026 Summary: Project Management Jobs, Airtel Jobs. Looking for a project management job in Kenya? Airtel is hiring an Enterprise Customer Project Manager skilled in project delivery, enterprise client management, and service delivery. Responsibilities Customer Project Delivery Manage the end-to-end lifecycle of customer projects from initiation through implementation and closure. Ensure delivery of projects within agreed scope, timelines, cost, and quality standards. Coordinate internal teams to ensure successful deployment of customer solutions. Customer Engagement and Relationship Management Serve as the primary point of contact for customers during project delivery. Manage customer expectations and maintain regular communication on project progress. Build strong relationships with customer stakeholders to ensure satisfaction and trust Project Planning and Execution Develop project plans, schedules, and resource requirements. Define project milestones, deliverables, and implementation timelines. Ensure project activities are executed according to plan. Stakeholder Coordination Coordinate across internal teams including engineering, operations, sales, and support. Facilitate collaboration between customer teams and internal technical specialists. Ensure alignment between customer requirements and internal capabilities. Risk and Issue Management Identify potential risks and issues affecting project delivery Implement mitigation strategies and escalate critical issues when necessary. Manage project changes and scope adjustments in coordination with stakeholders.. Vendor and Resource Management Manage third-party vendors and technology partners involved in project delivery. Ensure vendor deliverables meet contractual and technical requirements. Project Monitoring and Reporting Monitor project performance against defined KPIs and milestones. Provide regular progress updates to customers and internal management. Ensure proper documentation and closure of projects Qualifications Education Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration Master’s degree or MBA is an advantage PMP certified is mandatory Experience 5–10 years of experience in ICT, telecom, or technology product management Experience in enterprise solutions Exposure to telecommunications or digital services industry preferred Broad technical knowledge of managed data networks and associated services like Cloud, Security, Unified Communication Strong communications skills, particularly related to articulating project strategy, risks and mitigation to both internal and customer management and decision makers. How to Apply Click here to apply Browse Related Jobs: Product Manager - Business Mobility Job Airtel,… Sr Manager, Institutional Project Management NGO AWF… Project Accountant Job AKESK, Nairobi, Kenya Product Manager Job Apenia MFB, Nairobi, Kenya 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employer