iPOS Field Sales Agent - Bomet

AI summary

Enduring Technologies Limited seeks an iPOS Field Sales Agent based in Bomet, Kenya. The role involves onboarding and training customers on the iPOS mobile POS platform, providing support, and ensuring customer retention. Requires a Bachelor's degree, 2 years experience, and English fluency.

• Primary objective: onboard, train and maintain customers on iPOS platform.
• Responsibilities include customer identification, onboarding, training, support, and troubleshooting.
• Mid-level role with 2 years experience requirement, full time 8 to 5 hours.

Description

Find a Job + + + + Search iPOS Field Sales Agent - Bomet BrighterMonday Consulting Sales 1 month ago Easy apply Kenya Full Time IT & Telecoms Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The primary objective of the iPOS Field Sales Agent is to onboard, train and maintain customers within the iPOS platform while ensuring timely and effective support, including software set up, installation, training and troubleshooting. Min Qualification: Bachelors Experience Level: Mid level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Background: Enduring Technologies Limited (ETL) is a software company. At the heart of ETL is iPOS. iPOS is a mobile point-of-sale (mPOS) platform designed to support businesses, particularly within the agricultural sector and small and medium-sized enterprises (SMEs) in East Africa. iPOS has been designed to digitize operations for Agrodealers in EA, streamlining sales tracking, inventory management, and business forecasting. iPOS also aims to empower a wide range of MSMEs through this POS software, tailored to the local business environment. The platform prioritizes mobility, affordability, and enhanced visibility for business owners, helping them optimize operations and drive growth. As the platform expands, efficient customer on-boarding and continuous support are critical to ensuring customer success and satisfaction. ETL seeks an iPOS Field Sales Agent to onboard and support customers, ensuring smooth transitions for new users and high-quality ongoing support for existing customers. Objective of the role: The primary objective of the iPOS Field Sales Agent is to onboard, train and maintain customers within the iPOS platform while ensuring timely and effective support, including software set up, installation, training and troubleshooting. Primary responsibilities: ● Identify and engage potential iPOS customers in your assigned geographic area. ● Explain the benefits of iPOS to new customers and encourage them to subscribe. ● Accurately profile new customers and minimize customer turnover. ● Work with partners and stakeholders in the value chain to create a strong customer pipeline. ● Work with partners and stakeholders to up-sell their products and services. ● Ensure smooth on-boarding of new customers, including follow-ups to support ongoing usage. ● Set up the iPOS platform on customer devices and train them on how to use it effectively. ● Provide excellent customer support through regular visits and account maintenance after training. ● Strive to maintain high customer retention by addressing their needs proactively. ● Respond promptly to technical issues and ensure they are resolved efficiently. ● Build strong relationships with customers through regular communication and support. ● Understand customer needs and provide timely solutions to ensure satisfaction. ● Follow up on complaints until they are resolved. ● Collaborate with other iPOS teams to ensure customer success and smooth operations. ● Keep clear and detailed reports on activities, progress, and challenges. ● Report information as guided by your supervisor. Additional expectations: ● Liaise with iPOS Team to implement new initiatives, align with business practices and work towards continually improving. ● Support ETL’s values. ● Confidentiality of all information. ● Perform other duties as needed. What are we looking for? ● A self-driven and proactive individual with a keen eye on details. ● General understanding of mobile phones and apps. ● Bachelor's degree or equivalent Diploma. ● Prior experience using Microsoft Office (Word, Excel etc.) a plus. ● Good communication skills. What do we offer? ● Pay: Fixed salary and commission based on targets. ● Benefits: transport allowance, communication allowance and medical insurance will be provided. ● Training: you will receive on the job training to help you develop your skills. ● Opportunities for growth: top performers will be rewarded with potential role growth. Additional information: ● Our website: www.ipos.app. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lo