Senior Operations Manager

AI summary

Bebafleet ltd seeks a Senior Operations Manager (acting as General Manager) to lead market operations, drive growth, manage P&L, and build high-performing teams in Nairobi. Requires MBA, 5+ years experience, and strong leadership skills.

• Requires Master's degree in Business Administration (MBA) from recognized university
• Preferably 39 years and above; mature and strategic
• Experience in e-hailing or ride-hailing companies is an added advantage

Description

Find a Job + + + + Search Senior Operations Manager BrighterMonday Consulting Management & Business Development 2 months ago Easy apply Nairobi Full Time Retail, Fashion & FMCG Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Bebafleet ltd is looking for Senior Operations Manager acting as General manager(AGM) to handle with responsibilities for leading the market operations, driving growth, managing the P&L (profit and loss), and building high-performing teams to deliver safe, reliable transport solutions. This role acts as the primary leader in a specific market or region, balancing strategic growth with operational efficiency and regulatory compliance, including onboarding process, works across sales and the implementation of engineering/Dev ops teams. Min Qualification: Masters Experience Level: Senior level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nairobi, Kenya Job descriptions & requirements Responsibilities ; Strategic Planning: Crafting and implementing strategies for market expansion, setting growth goals, and adjusting plans based on data analysis and market trends. Operational Excellence: Monitoring daily performance metrics—such as average ETA (estimated time of arrival), ride completion rates, and driver availability—to maintain service quality. Supply and Demand Management: Balancing the number of active drivers with passenger demand in real-time to optimize efficiency and profitability. Regulatory Compliance: Ensuring all operations comply with local regulations, labour laws, safety standards, and licensing requirements. Driver and Passenger Relations: Addressing customer service issues and managing relationships with driver-partners. Public Representation: Acting as the public face of the company, engaging with media, government officials, and industry partners Leadership & team management; Recruitment and Development: Overseeing the hiring, training, and development of local operational teams. Performance Evaluation: Setting performance goals and reviewing employee productivity. Problem Solving: Intervening to resolve operational bottlenecks, team conflicts, or competitive threats. Requirements ; Preferably 39 years and above (mature, strategic and results-oriented) Previous experience in general management/operations or similar executive role, with a master’s degree in Business administration (MBA) from a recognized university. Skills: Strong analytical ability, leadership, decision-making, and excellent communication skills. Previous experience in e-hailing or ride-hailing companies is an added advantage Excellent communication, planning and execution skills Ability to collaborate with technical and operations managers Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .