Customer Service Officer
Apply at sourceAI summary
The Customer Service Officer will be the first point of contact for customers, handling inquiries, showroom sales, preparing quotations, and driving sales conversions at Safety Hub Enterprises Ltd (workwear/PPE). The role requires excellent communication, a customer-focused mindset, and the ability to build lasting client relationships. Based in Nairobi, full-time, 8 to 5 working hours.
- First point of contact for customers, ensuring excellent service
- Requires KCSE Certificate (Grade C+) or higher
- Experience in customer service or sales is an added advantage
Description
Find a Job + + + + Search Customer Service Officer Claid Africa Africa Group Limited Customer Service & Support Yesterday Easy apply New Nairobi Full Time Banking, Finance & Insurance Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The role requires excellent communication skills, a customer-focused mindset, and the ability to build lasting client relationships while contributing to the company's sales growth. Min Qualification: Certificate Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Nairobi, Kenya Job descriptions & requirements Position: Customer Service Officer Company: Claid africa group limited Salary .30ksh About the Company Safety Hub Enterprises Limited is a leading provider of workwear manufacturing, personal protective equipment (PPE), and branding services in Kenya. We are committed to delivering high-quality products and exceptional customer service to businesses across various industries. Job Summary The Customer Service Officer will serve as the first point of contact for customers, ensuring an outstanding customer experience while supporting showroom sales, handling customer inquiries, preparing quotations, and driving sales conversions. The role requires excellent communication skills, a customer-focused mindset, and the ability to build lasting client relationships while contributing to the company's sales growth. Key Responsibilities 1. Customer Service & Showroom Sales Welcome and assist walk-in customers in a professional and friendly manner. Understand customer requirements and recommend appropriate workwear, PPE, branding, and related products. Prepare accurate quotations, invoices, and sales orders. Upsell and cross-sell products and services to maximize sales opportunities. Ensure prompt service delivery and a seamless customer experience. Maintain an organized, clean, and professional showroom with attractive product displays. 3. Customer Relationship Management Build and maintain strong, long-term relationships with customers. Promote customer loyalty and encourage repeat business. Handle customer complaints professionally and resolve issues promptly. Maintain accurate customer records and interactions in the CRM. Follow up on deliveries to ensure customer satisfaction after every sale. 4. Sales Performance & Business Growth Achieve individual and departmental sales targets. Contribute to retention initiatives. Minimize order errors, returns, and cancellations through attention to detail. Qualifications KCSE Certificate (Minimum Grade C+). Diploma or Bachelor's Degree in Customer Service, Sales & Marketing, Business Administration, Communication, Public Relations, or a related field. Previous experience in customer service, sales, or front office is an added advantage. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .