Executive Housekeeper / Housekeeping Manager
AI summary
Reef Hotel in Mombasa is hiring an Executive Housekeeper / Housekeeping Manager to lead Rooms, Public Areas and Laundry Services. The role requires a Bachelor’s degree, 5 years’ experience and strong leadership in hotel housekeeping operations. Candidates should be based in Kenya and ready to drive service excellence and revenue growth.
- Senior housekeeping leadership role reporting to the General Manager
- Oversees Rooms, Public Areas and Laundry Services
- Requires Bachelor’s degree and 5 years’ experience
- Mid-level, full-time position based in Mombasa, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, cleaning, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Executive Housekeeper / Housekeeping Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Reef Hotel and the role in Mombasa.
- Add concrete examples related to sales, cleaning, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Executive Housekeeper / Housekeeping Manager role in sales, cleaning?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Reef Hotel before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Executive Housekeeper / Housekeeping Manager BrighterMonday Consulting Hospitality & Leisure Today Easy apply New Mombasa Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary To provide leadership in the day-to-day running of the Hotel Rooms, Public Areas and Laundry Services Min Qualification: Bachelors Experience: Level: Mid level Experience: Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements: Company: Reef Hotel Reporting To: General Manager Direct Reports / Departments Under Responsibility 1. Rooms and Public Areas 2. Laundry Services Lateral Relationship A member of the Management Team. Cooperates with other Heads of Departments in creating synergies and cordial inter-departmental working relationships. Job Purpose To provide leadership in the day-to-day running of the Hotel Rooms, Public Areas and Laundry Services. The Executive Housekeeper / Housekeeping Manager strives to promote excellent customer experience: while providing world-class products and services. 1. Leadership 1.1 Brand Leadership ● Be the Champion in promoting the Hotel Brand. 1.2 Target Management ● Assume responsibility for tracking targets, reporting on targets, achieving targets and finding ways to surpass targets. 1.3 Team Leadership and Development ● Motivate high-performing departmental teams by mentoring team leaders who have credibility throughout the organization. 2. Operational Management 2.1 Departmental Management ● Provide supervision and management of the day-to-day affairs of the Department within policies established and agreed by Management. 2.2 Housekeeping Operations ● Lead the Housekeeping team in ensuring that all guest rooms and public areas are kept sparkling clean for the purpose of guests' comfort. 2.3 Laundry Operations ● Lead and supervise Laundry Services to ensure that all hotel linen, uniforms and guest laundry are cleaned, processed and maintained to the required standards. 2.4 Standard Operating Procedures and Compliance ● Ensure that team members have been adequately trained on the SoP’s and there is 100% compliance in the implementation. 2.5 Operational Planning and Improvement ● Based on targets agreed by the General Manager, recommend any improvements or changes to these plans based on business performance, operational requirements: and customer feedback. 2.6 Performance Reporting ● Prepare periodic progress reports on performance for the Department to be submitted to the General Manager. 2.7 Staff Planning and Deployment ● Ensure effective planning, scheduling and deployment of Housekeeping and Laundry staff to meet operational requirements. 2.8 SOP Development and Implementation ● Develop and implement standard operating procedures (SoP’s) for Rooms, Public Areas and Laundry Services. 2.9 Staff Performance Management ● Conduct monthly reviews of staff performance with a view to either replacing staff, promoting staff or changing staff positions based on their competence. 3. Exceptional Customer Services 3.1 Guest Satisfaction and Feedback ● Establish a guest satisfaction feedback system relating to cleanliness, rooms and laundry services. ● This means, in reality, an aggressive way to direct clients to deliver their feedback via social media, such as Google, Trip Advisor etc., which is the biggest promoter of a client’s business. 3.2 Guest Feedback Review and Corrective Action ● Review guest feedback with the leadership team and ensure appropriate corrective action is taken. 3.3 Visibility and Real-Time Service Monitoring ● Be visible and available in the operational areas on a regular basis to monitor service delivery and obtain feedback in real time. 4. Enhancement of Revenue 4.1 Revenue Enhancement Initiatives ● Develop revenue enhancement packages and ideas in coordination with the relevant departments to specifically increase revenues in the following areas: ○ Laundry Services; ○ Guest Laundry; ○ External Laundry Services; ○ Linen and related services; ○ Other Housekeeping-related services; ○ Etc. 4.2 Auditing and Control Systems ● Create an auditing system to ensure that all Housekeeping and Laundry services, inventories and operational requirements: are properly documented and controlled. 4.3 Service Promotion and Improvement ● Create initiatives in consultation with the Management Team to promote and improve Housekeeping and Laundry Services. 4.4 Cost Management ● Review operational costs on a regular basis and report to the General Manager and Financial Controller for any changes to targets based on this review. 4.5 Online Reviews and Business Performance ● Continuously strive to get more positive reviews on Trip Advisor etc. through maintaining high standards of cleanliness and service, which is a direct loop to better sales. 5. Social, Environmental and Ethical Practices 5.1 Ethical Decision-Making ● Foster ethical and responsible decision-making. 5.2 Ethical Conduct ● Display ethical practices in all interactions. 5.3 Corporate Social Responsibility ● Take part in corporate social responsibilities. 5.4 Vision, Mission and Values ● Be responsible for communicating the organization’s Vision, Mission and Values. Minimum Requirements: ● Degree in Hospitality Management or Business Course. ● Not less than 3 years experience: in a senior leadership position. ● Ability to execute operational plans related to the Department and lead in implementation of both mid- and short-term targets. ● Ability to manage multi-disciplinary teams of staff. ● Working knowledge of Housekeeping Operations, Rooms and Public Areas, Laundry Services, budgeting and planning processes. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. 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