Customer Service Assistant Job KenTrade

AI summary

KenTrade is hiring a Customer Service Assistant to handle inquiries and complaints regarding the Single Window System at border points. The role requires a diploma in Business, Trade, or ICT and computer proficiency. Applications are via the e-recruitment portal with CV, certificates, and testimonials.

• Full-time middle-level role at Kenya Trade Network Agency
• Based in Nairobi with duties at border points
• Requires diploma in Business, Trade, or ICT
• Application via e-recruitment portal with CV and certificates

Description

Home » Jobs In Kenya » Customer Service Jobs In Kenya » Customer Service Assistant Job KenTrade Job Title: Customer Service Assistant Date Posted: 14/07/2026 Job Type: Full Time Job Level: Middle Employer: Kenya Trade Network Agency Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 04/08/2026 Summary: Customer Service Jobs, Kenya Trade Network Agency Jobs. Looking for a customer service job in Kenya? KenTrade is hiring a Customer Service Assistant skilled in query resolution, database maintenance, and CRM systems. Purpose for the job The primary role of the Customer Service Officer will be to respond to a variety of customer requests concerning the Single Window System at the various Border Points. The Customer Service officer will be the first point of contact and will attend to Queries and inquiries via the telephone/ email or site visits. Duties and Responsibilities Answer incoming enquiries and requests for information received by e-mail, fax, SMS or voice mail. Ensuring that all customers’ queries are answered according to KenTrade’s customer service charter. Ensure complaints or compliments are keyed in system or escalated to the Supervisor. Prepare operational/daily reports as appropriate and forward to the Supervisor. Provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and professional approach at all times. Receive and process follow up information about previous requests and reports and updating systems as appropriate. Use the provided software applications and other electronic information systems appropriately and in accordance with procedure. Quickly identify situations requiring specialist information and direct customers appropriately. Maintain awareness of all relevant service developments and participate in all aspects of training so as to improve effectiveness and efficiency of service delivery. Help out in any other area of the Customer Care Department. Minimum Academic, Professional Qualifications and Experience Diploma in a Business, Trade or ICT related field. Computer Proficiency Course Meets provision of chapter six of the Constitution How to Apply Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all certificates & relevant testimonials. Successful candidates shall be required to obtain and submit valid copies of the following documents before an offer is made. Certificate of Good Conduct from the Directorate of Criminal investigations (CID) Clearance Certificate from the Higher Education Loans Board (HELB) Tax Compliance Certificate from Kenya Revenue Authority (KRA) Clearance form from the Ethics & Anti-corruption Authority (EACC) Clearance certificate from a recognized Credit Reference Bureau (CRB) From there, you will be directed to the e-recruitment portal where you can: Create a user account Create your profile – Edit your profile if you already have an account. The information on the profile is split into tabs that the user must fill out before submitting a job application which includes the following: Biodata – General information about the applicant Academic qualifications – attach certificates Professional qualifications – attach certificates Employment history – Record of previous employers Referees Attach application letter, CV Input current and expected salary Submit application Click My Applications to check or confirm if your application has been successfully submitted. All applications must be received not later than 5.00p.m on 4th August 2026 . Only applications received through the recruitment portal will be considered. Applications letters should be addressed to: The Chief Executive Officer Kenya Trade Network Agency P O Box 36943 – 00200 NAIROBI 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to