Customer Success Manager Job Apenia MFB, Nairobi, Kenya

AI summary

Apenia MFB is hiring a Customer Success Manager in Nairobi to drive customer satisfaction across its digital banking platform. The role involves client relationship management, customer retention, onboarding, and service delivery. Candidates need a Bachelor's degree in Business or related field and 3+ years experience in customer success or account management, preferably in financial services.

• Full-time management role in digital banking customer service.
• Bachelor's degree required, 3+ years experience needed.
• Financial services experience preferred.

Description

Job Title: Customer Success Manager Date Posted: 25/07/2026 Job Type: Full Time Job Level: Management Employer: Apenia MFB Industry: Customer Service Salary: Open Location: Nairobi Country: Kenya Deadline: 10/08/2026 Summary: Customer Service Jobs, Apenia MFB Jobs. Looking for a customer service job in Kenya? Apenia MFB is hiring a Customer Success Manager skilled in client relationship management, customer retention, onboarding, and service delivery. Ensure exceptional customer experience and drive customer satisfaction across all touchpoints of our digital banking platform. Requirements Bachelor’s degree in Business or related field 3+ years experience in customer success or account management Experience in financial services preferred Excellent communication and problem-solving skills How to Apply Click here to apply Browse Related Jobs: Credit & Risk Manager Job Apenia MFB, Nairobi, Kenya Product Manager Job Apenia MFB, Nairobi, Kenya AI/ML Engineer Job Apenia MFB, Nairobi, Kenya Customer Insights Associate Job M-KOPA Solar, Nairobi, Kenya 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us For Professional CV Review + 3 Months of Free Recruitment Support . Many professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews — only to discover they are still not getting interviews. Let our recruitment team review your CV, fix what’s missing, and help position you for opportunities. Stop Guessing. Start With a Free CV Review Here. Job Ready Courses Public Speaking Course Project Management Training PMP Exam Course Monitoring & Evaluation Certification Advanced Excel Class Digital Marketing Class Master HR Skills Program HR For Non HR Managers Leadership Course Quickbooks & I-Tax Class Training Of Trainers Class Customer Service Course Communication Skills Course Emotional Intelligence Class Events Planning Program SPSS Skills Career Advice Explore our recruiter tips on CVs, job applications, interviews, and career growth. Our practical advice is designed to help ambitious Kenyan professionals navigate today's competitive job market with confidence. Read Recruiter Tips Employer Section Explore Our Recruitment Services Discover Our HR Services Employer Of Record Service In Kenya Payroll Processing Service Latest Job Vacancies In Kenya