Technical Customer Support Analyst
AI summary
Cigna is hiring a Technical Customer Support Analyst in Nairobi to join the Technology, Engineering, and Operations group. The role involves providing operational support, managing IT service desk incidents, and administering user access. This is a hybrid on-site position requiring 3-5 years of IT support experience and a degree or diploma in IT.
- Hybrid role: 66% office, 34% from home
- Requires 3-5 years of IT support experience
- Degree or Diploma in IT required
- Deadline: 15/09/2026
- Health insurance industry experience preferred
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in technology, IT Support, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Customer Support Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Cigna and the role in Not specified.
- Add concrete examples related to technology, IT Support, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-15.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-15
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Customer Support Analyst role in technology, IT Support?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Cigna before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Technical Customer Support Analyst Date Posted: 07/09/2026 Job Type: Full Time Job Level: Middle Employer: Cigna Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 15/09/2026 IT Jobs. Cigna Jobs. Technical Customer Support Analyst providing operational support and account administration, requiring a Degree/Diploma in IT with 3-5 years experience: in an IT support team, in a health insurance environment, on-site role with hybrid work. About the job Cigna, a leading global health insurer, is experiencing an exciting period. We are looking to recruit an experienced Technical Customer Support Analyst in Nairobi. The successful candidate will be a member of the Technology, Engineering, and Operations group. Reporting to the Service Desk Team leader, you will provide operational support and account administration to the Service Desk team. The successful candidate will be a high-performing individual who is methodical, inquisitive, and passionate about technology and service. You will work about 66% from the Cigna office and 34% from home. Duties & Responsibilities: Provide technical support to onsite and remote users. Install, configure and support (IMAC) end-user devices. Manage/monitor IT Service Desk Incidents and Service Request via the call management system. Manage User system access for various applications. Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team. Ensure all incidents are managed following targets set out in SLA. Escalate any issues/ outages to the IT End User Services Team leader. Prioritising and allocating all requests within IT Support teams. Working every 3 weeks on Saturday from 8 AM until 1 PM (from home). Working every 6 weeks (Mon-Fri) from 4 PM until midnight (from home). Required Skills 3-5 years of experience: within an IT support team Degree/Diploma in IT or relate field Incident management skills Experience: with a call management system Experience: with Microsoft Office Windows 11 support and build experience. ( both OS and pc hardware) Active Directory Citrix Support SCCM Exchange account maintenance Networking & patching Desirable Skills ITIL Foundation certified. Microsoft certification. Experience: with Service Now. Avaya Telephony About You Communicate clearly and effectively. Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal and written formats. A positive ‘can-do’ attitude with a strong commitment to customer support.