Front Office Manager Job Beachfront Vipingo

AI summary

Beachfront Vipingo is hiring a Front Office Manager based in Mombasa to oversee front office operations, manage reservations, and ensure exceptional guest relations. Requires diploma and 7 years experience in hospitality. Apply via email to hr@beachfrontvipingo.com.

• Management role in hospitality
• Based in Mombasa
• Requires 7 years front office experience
• Email application with CV and certificates

Description

Home » Jobs In Kenya » Administration Jobs In Kenya » Front Office Manager Job Beachfront Vipingo Job Title: Front Office Manager Date Posted: 17/07/2026 Job Type: Full Time Job Level: Management Employer: Beachfront Vipingo Industry: Administration Salary: Open Location: Mombasa Country: Kenya Deadline: 25/07/2026 Summary: Administration Jobs. Beachfront Vipingo Jobs. Looking for a hospitality administration job in Kenya? Beachfront Vipingo is hiring a Front Office Manager to oversee front office operations and Promote exceptional guest relations.The role is based in Mombasa, and experience in hospitality operations is required. Job Purpose To provide strategic leadership and management of all front office operations by ensuring seamless guest arrivals, stays, and departures, delivering exceptional customer service, maximizing room revenue, and maintaining efficient reception, reservations, and guest relations services in line with Beachfront Vipingo’s service standards. Key Responsibilities Plan, coordinate, and oversee all front office operations to ensure efficient reception, check-in, check-out, and guest service processes. Manage room reservations and inventory to maximize occupancy, revenue, and operational efficiency. Promote exceptional guest relations by ensuring prompt response to guest enquiries, requests, feedback, and complaints. Coordinate the arrival, stay, and departure of VIP guests to ensure personalized and memorable guest experiences. Oversee cash handling, billing, and front office financial transactions to ensure accuracy and accountability. Supervise night audit activities to ensure accurate financial reconciliation, reporting, and system integrity. Resolve guest complaints and service issues promptly while implementing effective service recovery measures. Monitor room occupancy, room rates, and revenue performance, and implement strategies to optimize revenue generation. Prepare staff schedules and allocate duties to ensure adequate staffing levels and efficient front office operations. Coordinate the training, coaching, and performance management of front office staff to enhance service quality and operational excellence. Perform any other duties as may be assigned by the General Manager from time to time. Qualifications Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field from a recognized institution. A Bachelor’s Degree in Hospitality Management, Tourism Management, Business Administration, or a related field will be an added advantage. Minimum of Seven (7) years’ relevant experience in front office operations preferably in the hospitality industry. Strong knowledge of front office operations, reservations management, guest relations, revenue optimization, customer service, leadership, communication, conflict resolution, problem-solving, and proficiency in Property Management Systems (PMS), Point-of-Sale (POS) systems, and Microsoft Office applications. How to Apply Interested candidates should submit: Application Letter Detailed Curriculum Vitae Copies of Academic and Professional Certificates Applications should be sent via email to: hr@beachfrontvipingo.com Clearly indicate the position applied for in the email subject line. 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quan