Credit Collections Associate Job SunCulture Kisumu, Kenya

AI summary

SunCulture is hiring a Credit Collections Associate in Kisumu to manage PayG loan repayments, conduct customer follow-ups, and ensure portfolio health. Requires diploma/degree in finance and 1-3 years credit collection experience.

• Monitor and manage PayG portfolio arrears
• Conduct customer follow-ups via phone and field visits
• Requires diploma/degree in Business/Finance
• At least 1-2 years credit collection experience
• Knowledge of financial services and microfinance required

Description

Home » Jobs In Kenya » Finance Jobs In Kenya » Credit Collections Associate Job SunCulture Kisumu, Kenya Job Title: Credit Collections Associate Date Posted: 24/07/2026 Job Type: Full Time Job Level: Middle Employer: SunCulture Industry: Finance Salary: Open Location: Kisumu Country: Kenya Deadline: 31/07/2026 Summary: Finance Jobs. SunCulture Jobs. Looking for a finance job in Kenya? SunCulture is recruiting a Credit Collections Associate position in Kisumu. Proficiency in credit collections, debt recovery, and portfolio management is required. About the Role Reporting to the Credit Collection Manager the ideal candidate will ensure all approved and disbursed PayG loans are fully repaid as stipulated in the terms and conditions to prevent loss to the business due to non-repayment. Key Responsibilities Monitor and manage the PayG portfolio within the 1–90 days arrears bucket, identifying delinquency trends and escalating potential risk exposures to support effective portfolio control. Conduct customer follow-ups through telephone calls and field visits (where necessary) to secure repayments and negotiate structured repayment plans in line with credit policy. Ensure effective early arrears management to maintain Portfolio at Risk (PAR) within approved thresholds and improve churn rates and cure rates. Escalate delinquent accounts to Field Officers for prompt on-ground follow-up and resolution, ensuring timely intervention on high-risk and priority cases to improve recovery outcomes. Drive timely resolution of client-related issues, including negotiation of repayment agreements, processing and follow-up of insurance claims, handling rescheduling requests, and coordinating aftersales support to enhance customer experience and recovery efficiency. Support scheduling and prioritization of collection activities to maximize productivity and recovery performance across assigned portfolios. Generate weekly arrears, compliance, risk, and recovery performance reports to support management decision-making and ensure adherence to internal credit policies and regulatory requirements. Perform any other duties within the scope of this position as assigned by the Credit Collections Manager. Does this sound like you? Diploma or bachelor’s degree in Business Administration, Finance, Accounting, or a related field. Previous 1 -2 years’ experience in credit collection or a similar role At least 2- -3 years experience in debt collection and recovery environment (Practical experience in Lending and recovery). Knowledge in credit management and banking is an added advantage. Capable and willing to work extended hours Excellent interpersonal skills with good leadership skills. Evidence of well-developed organizational skills and the ability to meet strict deadlines. Knowledgeable on the Financial services, Micro Finance and consumer lending sectors is a must. Sound verbal communication skills including the ability to negotiate respectfully and assertively Accuracy and attention to detail. Demonstrated ability to quickly learn new systems and processes. Demonstrated commitment to service excellence. Proficiency in GSuite, Microsoft Office How to Apply Click Here to Apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Em