Communication & Public Relations Manager
AI summary
Kenya Railways is hiring a Communication & Public Relations Manager in Nairobi to lead corporate communications, brand strategy, media relations, customer experience, and CSR initiatives. The role requires a Bachelor's degree and over 10 years of experience, with applications closing on 2026-10-04.
- Senior leadership role overseeing corporate communications, brand, and PR strategy
- Requires Bachelor's degree and 10+ years of relevant experience
- Application deadline is 2026-10-04
- Full-time position based in Nairobi, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Communication & Public Relations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kenya Railways and the role in Nairobi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Communication & Public Relations Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kenya Railways before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Communication & Public Relations Manager at Kenya Railways in Communications Full Time Nairobi , KENYA 2026-08-05 Job Overview Date Posted 2026-08-05 Location Nairobi , KENYA Expiration date 2026-10-04 Experience: 10+ Years Gender Both Qualification Bachelor Degree Job Description Job Purpose Responsible for providing leadership in formulation and implementation of the Public Relations, Communications, Brand, Digital and Customer experience: policies, strategies and programs to build and uphold mutually beneficial stakeholder relationships, a trustworthy brand and a positive image and reputation for Kenya Railways. Key Responsibilities: / Duties / Tasks Managerial / Supervisory Responsibilities: Leads in development, implementation and review of Corporate Communications and Communication policies, strategies and programmes to achieve the Corporations mandate; Oversees the production and dissemination of information with targeted publics through appropriate channels in line with the Corporation’s mission and vision. Leads in development and implementation of media management strategies, publicity programs and campaigns to create awareness, build and maintain a positive image for the Corporation. Provides leadership in developing and implementing brand strategies for building and maintaining a strong corporate brand image and reputation; Oversees the review, development, implementation and monitoring of the Customer Service Delivery Charter to enhance accountability and transparency in service delivery to stakeholders. Leads the Corporation’s Customer Service function to enhance customer satisfaction in line with the Corporation’s Service Delivery Charter. Spearheads research to gauge the customer satisfaction, perception levels, and brand equity as well as identify specific needs amongst the Corporation’s stakeholders; Spearheads monitoring of the implementation of the surveys recommendations to ensure customer satisfaction and maintain stakeholder relationships. Oversees management of the Corporation events to enhance Public Relations efforts. Leads in formulation, implementation and review of the Corporate Social Responsibility (CSR) policy and strategy to foster good relationships with stakeholders; Oversees development and execution of crisis communication strategies to maintain a positive corporate image and reputation; Leads in motivation, development and appraisal of the staff in the Division to achieve business and people objectives; Communicates Management decisions affecting the Division; Provide technical input in development, implementation and review of the Institute ’s strategic plan, vision, mission, and objectives; 1Coordinate implementation of the performance management system within the Division through providing oversight of the delivery of the annual performance contract and the strategic plan; Provide strategic leadership in supervision, coaching, mentoring, training, and development of all staff to ensure an efficient and motivated team in the Division; Provide strategic leadership in formulation, implementation, monitoring, and review of risk management policy and framework that ensures the Division has a robust system and processes of accountability, enterprise risk management and business continuity; Foster conducive corporate culture that promotes ethical practices and good governance in line with the Constitution of Kenya 2010 within the Division; Provide leadership in the development and implementation of corruption prevention and mitigation strategies in the Department; Spearhead the implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Division; Lead in the development, implementation, and maintenance of the Quality Management Systems within the Division; Promote adoption of best practices in standards and codes of practice development for the sector as per emerging needs and trends. Operational Responsibilities: / Tasks Provide oversight of all activities of the Division and manage the day-to-day operations for a smooth functioning and efficiency. Provide leadership to Division’s staff and chairs the Division’s meetings. Spearhead the preparation and submission of periodic reports in the Division. Responsible for the implementation of Board resolutions and audit recommendations within the Division. Provide regular, thorough, and prompt communication to the Divisions’ staff on key technical, financial, and administrative matters. Appraise the direct reports. Job Dimensions: Financial Responsibility Leads in development of the Division’s budget and authorize the expenditure. Leads in development of the Division’s procurement and assets disposal plans. Division’s resource mobilization Responsibility for physical Assets Audio – visual equipment Digital assets Computer/Office equipment Branded/promotional items ASK show exhibition stands Signage – facility and directional Contact Centre Decision making / Job influence Strategic decisions Managerial decisions Operational decisions Job Competencies (Knowledge, Experience: and Attributes / Skills). Academic qualifications Master’s degree in Communication, International Relations, or related field from a recognized institution by Commission of University Education: Bachelor’s degree in communication, Public Relations, Journalism, Media Studies, or a similar discipline from an institution recognized by Commission of University Education: Professional Qualification / Membership to professional bodies Leadership course lasting not less than four (4) weeks from a recognized institution will be an added advantage. Must be a member of PRSK/ICX/CIPR or relevant professional body. Previous relevant work experience: required. Minimum 10 years’ Communications and Public Relations experience: with at least 3 in management positions with proven performance in Public Relations, Brand Management, Strategy Development and Execution. Functional Skills, Behavioral Competencies/ Attributes Strategic management; Policy formulation, Change management, Interpersonal Negotiation Mentorship Leadership Managerial Decision making Flexibility Resilience Problem solving Financial management Organizational Stakeholder management Analytical Creativity and Innovation Time management Writing and Editing skills Share this post Facebook Twitter LinkedIn WhatsApp Related Jobs Communications & Enablement Lead at Stanbic Bank Kenya Communications Nairobi , KENYA Full Time Area Manager – Maintenance at Jamii Telecommunications Ltd Communications Nairobi , KENYA Full Time Expert Multimedia Producer at United Nations Environment Programme (UNEP) Communications , Media & Journalism Nairobi , KENYA Full Time Call Centre Telesales Officer at Ngao Credit Communications , Customer Service Nairobi , KENYA Full Time