Customer Service Agent

AI summary

Kilimall, Kenya's largest online shopping mall, is hiring a Customer Service Agent in Nairobi. The role involves managing live chat, handling calls, resolving customer issues, and meeting satisfaction and response time targets. Requires typing speed of 40 wpm, a business-related degree/diploma, and prior experience in a similar role.

• Manage live chat, inbound/outbound calls, and support tickets.
• Must achieve daily clearance and response rate below 3 minutes.
• Requires typing speed of 40 words per minute.
• Degree or diploma in a Business-related Course required.
• Apply via email with CV and cover letter to recruitment@kilimall.com by 27th July 2026.

Description

Customer Service Agent Kilimall Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. Our range of services are designed to ensure optimum levels of convenience and customer satisfaction with the retail process; these services include our 7-day free return policy*, order delivery-tracking, dedicated customer service support and many other premium services. As we continue to expand the mall, our scope of offerings will increase in variety, simplicity and convenience; join us and enjoy the increasing benefits. We are highly customer-centric and are committed towards finding innovative ways of improving our customers' shopping experience with us Thank You and we hope you enjoy your experience with us. Rate this employer Select rating Give it 1/5 Give it 2/5 Give it 3/5 Give it 4/5 Give it 5/5 Average: 3 ( 1 vote) Rate Leave this field blank https://www.kilimall.co.ke/ Customer Service Agent Job responsibilities: Manage and respond to live chat inquiries and support tickets. Handle inbound and outbound customer calls Provide customer support through chat channels, ensuring timely and accurate responses. Customer issue follow up and inquiries to ensure prompt resolution. Attaining the required Customer satisfaction rate. Attain daily clearance and response rate below 3min. Requirements: Typing speed of 40 words per Minute Degree or diploma in a Business-related Course Experience in a similar role Good Customer Service Skills Good communication skills Problem solving skill Method of Application Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading "CUSTOMER SERVICE AGENT" by 27th July 2026. Please state your current and expected remuneration in your CV, only shortlisted candidates will be contacted. Apply Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwards You can request any documents archived from our website (ex: a job description, a CV, a cover letter...) Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc...