Chief Transformation Officer Job Jubilee Insurance

AI summary

Jubilee Insurance is hiring a Chief Transformation Officer to lead enterprise-wide transformation, digital innovation, and operational excellence. The role involves strategic leadership of JHub, the Group's technology arm, and driving digital adoption across the region. Based in Nairobi, this full-time position requires expertise in digital transformation and automation.

• Lead enterprise-wide transformation across Jubilee Group.
• Drive digital innovation and oversee JHub technology arm.
• Full-time management role based in Nairobi.

Description

Home » Jobs In Kenya » Insurance Jobs In Kenya » Chief Transformation Officer Job Jubilee Insurance Job Title: Chief Transformation Officer Date Posted: 17/07/2026 Job Type: Full Time Job Level: Management Employer: Jubilee Insurance Industry: IT Salary: Open Location: Nairobi Country: Kenya Deadline: 22/07/2026 Summary: IT Jobs, Jubilee Insurance Jobs. Looking for an IT job in Kenya? Jubilee Insurance is hiring a Chief Transformation Officer skilled in digital transformation, technology-led disruption, and automation leadership. Job Ref. No: JHL 041 Role Purpose The Chief Transformation Officer will provide strategic leadership in driving enterprise-wide transformation across Jubilee Group. The role holder will be responsible for championing digital innovation, business transformation, operational excellence, and organizational change initiatives that support the Group’s long-term strategic objectives and enhance customer experience, business performance, and sustainable growth across the region. The Chief Transformation Officer will work closely with the Board, Executive Management, and regional leadership teams to foster a culture of innovation, agility, continuous improvement, and digital adoption across the Group. The role holder will also provide strategic leadership and oversight for JHub, the Group’s technology and innovation arm, driving the development of innovative solutions, technology-enabled growth opportunities, and new business initiatives while ensuring their strategic alignment, operational effectiveness, and financial sustainability. Key Responsibilities Transformation Strategy & Leadership: Develop and execute the Group’s transformation strategy in alignment with business objectives and regional priorities. Lead enterprise-wide transformation initiatives that enhance business performance, operational effectiveness, and customer experience. Advise Executive Management and the Board on transformation opportunities, emerging trends, and strategic priorities. Establish governance frameworks to monitor, evaluate, and report on transformation outcomes. Drive alignment and collaboration across business units and regional operations. Digital, Technology & Innovation: Drive the adoption of digital technologies, automation, and innovative solutions to support business growth and operational excellence. Lead the Group’s digital transformation agenda and promote a culture of innovation and continuous improvement. Identify and evaluate emerging technologies and their potential application within the business. Foster strategic partnerships with technology providers, fintechs, and other innovation ecosystem partners. Champion the development of innovative and customer-focused digital solutions. Drive the development and commercialization of innovative solutions, products, and business opportunities that create sustainable value. Operational Excellence & Business Transformation: Lead initiatives aimed at improving efficiency, productivity, and service delivery across the Group. Drive business process optimization, modernization, and continuous improvement initiatives. Promote agile ways of working to enhance responsiveness and execution. Ensure transformation programmes deliver measurable business value and sustainable outcomes. Support the implementation of best practices that enhance organizational effectiveness. Data, Analytics & Insights: Champion data-driven decision-making across the organization. Strengthen enterprise data governance, analytics, and business intelligence capabilities. Promote the effective use of data and insights to drive growth, operational performance, and customer value. Ensure compliance with applicable data protection, privacy, and regulatory requirements. Build a culture that leverages data as a strategic asset. People, Culture & Change Leadership: Lead organizational change management initiatives to support successful transformation outcomes. Foster a culture of innovation, accountability, collaboration, and continuous learning. Build transformation capabilities across the organization through leadership development and skills enhancement initiatives. Empower employees to act as champions of change within their respective functions. Drive adoption of new technologies, processes, and ways of working. Customer Experience & Growth: Champion customer-centric transformation initiatives that enhance customer experience and engagement. Support business growth through the identification and implementation of transformational opportunities. Drive continuous improvement in customer satisfaction, loyalty, and retention. Develop and maintain strategic partnerships that advance the Group’s business and transformation objectives. Monitor market trends and recommend initiatives that strengthen the Group’s competitive position. Risk, Governance & Sustainability: Ensure transformation initiatives comply with applicable regulatory, governance, and risk management requirements. Identify, as