Operations Manager – Micro-Lending Institution

AI summary

Talent Grid Africa is hiring an Operations Manager for a micro-lending institution in Nairobi. The role involves overseeing loan processing, portfolio management, and operational efficiency. Requires 5-8 years experience in microfinance or banking operations with at least 3 years in leadership.

• Oversee day-to-day operations including loan processing and service delivery
• Manage loan lifecycle and portfolio performance (PAR, arrears)
• Requires Bachelor's degree and 5-8 years experience in microfinance
• Apply by sending CV to jobs@talentgridafrica.com

Description

Home » Jobs In Kenya » Finance Jobs In Kenya » Operations Manager – Micro-Lending Institution Job Job Title: Operations Manager – Micro-Lending Institution Date Posted: 15/07/2026 Job Type: Full Time Job Level: Middle Employer: Talent Grid Africa Industry: Finance Salary: Open Location: Nairobi Country: Kenya Deadline: 19/07/2026 Summary: Finance Jobs. Talent Grid Africa Jobs. Looking for a finance job in Kenya? Talent Grid Africa is recruiting an Operations Manager – Micro-Lending Institution position for a client. Proficiency in loan portfolio management, operations leadership, and regulatory compliance is required. Key Responsibilities Oversee the day-to-day operations of the institution, ensuring efficient loan processing, disbursement, administration, and service delivery. Manage the end-to-end loan lifecycle while ensuring compliance with credit policies and turnaround timelines. Monitor loan portfolio performance, including Portfolio at Risk (PAR), arrears, and recoveries, while working closely with credit and collections teams. Develop and implement operational policies and process improvements to enhance efficiency and customer satisfaction. Strengthen operational controls by ensuring regulatory compliance, mitigating risks, and supporting internal and external audits. Drive exceptional customer service by improving onboarding, loan servicing, and resolving escalated customer issues. Prepare operational reports and track key performance indicators to support strategic business decisions. Requirements Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Operations Management, or a related field. 5–8 years of experience in operations within a microfinance institution, SACCO, digital lending company, commercial bank, or financial services organization. At least 3 years of leadership or managerial experience. Proven experience managing lending operations and loan administration. Strong understanding of microfinance operations, credit processes, collections, risk management, and regulatory compliance. How to Apply Apply today by sending your CV to: jobs@talentgridafrica.com 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us For Professional CV Review + 3 Months of Free Recruitment Support . Many professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews — only to discover they are still not getting interviews. Let our recruitment team review your CV, fix what’s missing, and help position you for opportunities. Stop Guessing. Start With a Free CV Review Here. Job Ready Courses Public Speaking Course Project Management Training PMP Exam Course Monitoring & Evaluation Certification Advanced Excel Class Digital Marketing Class Master HR Skills Program HR For Non HR Manag