DEBT COLLECTION AGENTS
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Zevra Gray Ltd is seeking experienced Collection Agents to manage overdue accounts, negotiate repayment plans, and maintain records. Requires diploma and 2 years experience in debt collection or related field. Full-time position based in Kenya.
- Manage pre-due and overdue accounts via phone, SMS, and email.
- Negotiate repayment plans and monitor adherence.
- Minimum 2 years experience in debt collection or finance operations.
- Diploma in Finance, Accounting, or related field required.
- Full-time working hours 8 to 5.
Description
Find a Job + + + + Search DEBT COLLECTION AGENTS Zevra Gray Ltd Customer Service & Support Today Easy apply New Kenya Full Time Banking, Finance & Insurance KSh 15,000 - 30,000 Plus Commission Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking experienced, dedicated and results-driven Collection Agents to join our growing team. The successful candidates will be responsible for managing both pre due and overdue accounts, negotiating repayment arrangements, maintaining accurate collection records, and supporting the achievement of the company's debt recovery objectives . Min Qualification: Diploma Experience Level: Mid level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya Job descriptions & requirements Job Description Key Responsibilities Follow up on assigned overdue accounts through phone calls, SMS, and emails. Maintain accurate and detailed records of all collection activities and client interactions. Negotiate repayment plans and monitor adherence to agreed payment arrangements. Update payment commitments (PTPs), broken promises, and client feedback in the system. Escalate chronic defaulters and unresponsive accounts to the Recovery and Legal teams. Verify outstanding balances and client information before initiating recovery actions. Coordinate with the Finance team to resolve disputed balances and account discrepancies. Prepare and submit daily, weekly, and monthly collection reports. Identify high-risk accounts and recommend appropriate recovery actions. Ensure confidentiality of client information and maintain professional conduct at all times. Participate in team meetings, training sessions, and performance reviews aimed at improving collection efficiency and reducing bad debt. Qualifications and Experience Diploma in Finance, Accounting, Credit Management, Business Administration, or a related field. Minimum of two (2) years' experience in debt collection, credit control, customer service, or finance operations. Strong understanding of credit policies, debt recovery procedures, and collection practices. Experience working in a financial institution, lending company, SACCO, or FinTech environment will be an added advantage. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .