Manager, Leadership & Management (Manager 1) Job CBK, Nairobi, Kenya

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Job Title: Manager, Leadership and Management Programs (Manager 1) Date Posted: 27/07/2026 Job Type: Full Time Job Level: Management Employer: Central Bank of Kenya Industry: Project Management Salary: Open Location: Nairobi Country: Kenya Deadline: 17/08/2026 Summary: Customer Service Jobs, Central Bank of Kenya Jobs. Looking for a customer service job in Kenya? CBK is hiring a Manager, Leadership and Management Programs (Manager 1) skilled in program management and customer service excellence. Job Purpose The role holder will be required to research, design, market, and implement quality and customer driven leadership and management training programs in the financial sector Key Duties and Responsibilities Strategic Responsibilities Develop strategic training and development programs in leadership and management for the Institute. Engage strategic partners to develop and offer specialized capacity building in areas of mutual interest. Define, elevate, and operationalize the Institute’s intellectual voice in the leadership and management sector, positioning it as a credible Centre of excellence and knowledge hub. Technical and Operational Responsibilities Develop and deliver training programs in leadership and management for the effective implementation of CBK guidelines and regulations to foster prudent management of financial institutions. Develop market-driven executive leadership and management programs for Senior Management and Board Members of Financial Institutions. Identify and recruit specialized experts to facilitate high level training, workshops, seminars, webinars and conferences targeting the banking and financial sector. Collaborate and support the development of quality digital learning content and resources for delivery within the Institute’s LMS. Develop and prepare annual training calendar and session plans. Monitor customer service through continuous program evaluations and customer satisfaction surveys for program improvement. Develop and implement marketing plans in support of the Institute’s training objectives and financial targets. Respond to training enquiries by sector players, stakeholders, partners and service providers. Preparation of performance reports in line with approved objectives and work plans. Other Responsibilities Mentor and coach other staff. Draft talking notes for various levels of speakers and resource persons. Develop and monitor training and workshop budgets. Design and develop promotional materials including brochures, folders and memorabilia. Provide assessment-based training according to client needs and the industry. Monitor the development of training materials and promotional materials. Monitor the delivery and evaluation of programs to ensure quality while meeting training objectives and participants’ expectations. Monitor the implementation of training programs to ensure quality and effective customer service. Any other duties as may be assigned from time to time by the Head of Division/ Management. Qualifications Master’s degree in Business Administration, Public Policy, Economics, Banking, or a related field. Bachelor’s degree in Business Administration, Economics, Commerce, Banking & Finance or a related discipline. Certification in Banking, Project Management, Policy Development, Risk Management or Strategic Management. PhD in Business or related field is an added advantage. Membership to a relevant professional association or body is an added advantage. Work Experience Minimum of Eight (8) years of relevant working experience. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing Browse Related Jobs: Manager, Conference & Events (Manager 1) Job CBK,… Deputy Manager, Reservations & Guest Relations Job… Deputy Manager, Hospitality & Housekeeping Job CBK,… Manager, Financial Sector (Manager 1) Job CBK,… GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiter