Security Control Room Team Leader

AI summary

Clovers Management & Training Consultants Ltd is seeking a Security Control Room Team Leader for a client in Nairobi. The role involves overseeing physical security incidents, supervising control room operations, and managing team deployment. Requires proficiency in security operations and team supervision.

• Middle-level full-time position in Nairobi.
• Responsibilities include incident management, staff supervision, and 24/7 operational readiness.
• Must have strong knowledge of security systems and report preparation.

Description

Home » Jobs In Kenya » Security Jobs In Kenya » Security Control Room Team Leader Job Job Title: Security Control Room Team Leader Date Posted: 16/07/2026 Job Type: Full Time Job Level: Middle Employer: Clovers Management & Training Consultants Ltd Industry: Security Salary: Open Location: Nairobi Country: Kenya Deadline: 19/07/2026 Summary: Security Jobs. Clovers Management Jobs. Looking for a security job in Kenya? Clovers Management is recruiting a Security Control Room Team Leader position for a client. Proficiency in security operations, incident management, and team supervision is required. Key Responsibilities The Security Control Room Shift Leaders will be responsible for, but not limited to, the following: Provide day-to-day oversight, coordination, and management of physical security incidents, ensuring timely escalation, communication, and reporting. Supervise control room operations to ensure compliance with policies, procedures, service standards, and regulatory requirements. Coordinate daily staff deployment, task allocation, and operational priorities to maintain effective service delivery. Ensure continuous 24/7 operational readiness of the Security Control Room and associated systems. Prepare and review incident reports, ensuring they are accurate, factual, complete, and submitted within required timelines. Escalate critical incidents in accordance with the approved severity and escalation matrix. Maintain the integrity and accuracy of operational logs, visitor registers, Occurrence Books (OB/eOB), and other security records. Serve as the primary liaison between control room operators and management regarding operational matters, staff welfare, performance, and discipline. Coach, mentor, and develop control room personnel to improve performance, efficiency, service quality, and professional standards. Ensure all operators complete the required certified training and maintain competency levels. Identify, recommend, and implement opportunities for continuous improvement in security operations, processes, and procedures. Maintain the Control Centre in a constant state of operational readiness. Support the review and updating of procedures through formal change-control processes in consultation with Absa Security. Ensure compliance with Standard Operating Procedures (SOPs), Health and Safety requirements, and other applicable policies. Management Support Responsibilities Ability to work independently with minimal supervision, receiving limited guidance on routine tasks and general direction on new assignments. Demonstrated ability to exercise sound judgment in resolving operational issues and making recommendations on moderately complex matters. Proven capability to manage multiple concurrent activities while maintaining productivity, quality, and service standards. Ability to prioritize workloads effectively, adapt to changing operational demands, and balance daily operational requirements with project deliverables. Strong understanding of how individual responsibilities contribute to broader departmental objectives and organizational priorities. Proficiency in standard business applications, including spreadsheets, databases, reporting tools, and presentation software, with the ability to develop practical solutions to operational challenges. Ability to prepare professional reports, conduct analysis, and develop performance-monitoring tools and dashboards. Extensive knowledge and practical experience in the operation and maintenance of security systems and associated technologies. Demonstrated ability to establish, promote, and embed best practices in the use, monitoring, and administration of security systems. Leadership, communication, coaching, and stakeholder management skills. Knowledge and Expertise Essentia l Excellent report writing, presentation and communication skills within all levels of employees. Management skills. Creative & practical execution of high-level concepts Working knowledge of risk management disciplines and processes Has good understanding of latest security systems and equipments within the financial services sector, especially in country and market trends How to Apply Interested and qualified candidates should forward their CV to: recruitment@cloversmtc.com using the position as subject of email. 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be