IFF Operator – Operations M/F Job AGL

AI summary

AGL is recruiting an IFF Operator – Operations in Nairobi. The role involves customer service, clearing and forwarding, and cargo documentation. Requires Diploma in Clearing and Forwarding and 3 years experience.

• Manage day-to-day operational relationship with clients
• Update monitoring software and share shipment status
• Handle demurrage notification and dispute mitigation
• East Africa Freight Forwarding Practicing Certificate (EAFFPC) an added advantage

Description

Home » Jobs In Kenya » Logistics Jobs In Kenya » IFF Operator – Operations M/F Job AGL Job Title: IFF Operator – Operations M/F Date Posted: 15/07/2026 Job Type: Full Time Job Level: Middle Employer: AGL- Africa Global Logistics Industry: Logistics Salary: Open Location: Nairobi Country: Kenya Deadline: 19/07/2026 Summary: Logistics Jobs. AGL Jobs. Looking for a logistics job in Kenya? AGL is recruiting an IFF Operator – Operations position. Proficiency in clearing and forwarding, customer service, and cargo documentation is required. Key Responsibilities To provide quality customer service and facilitate clearance of Clients cargo. Handle the day-to- day operational relationship with the Client Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department Request for missing documentation and more detailed instructions, if necessary, from the Client. Inform the Client of the file processing progress in real time (standard or specific report, according to quotation) Manage the file processing Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file Receive and open operation files on a daily basis. Share shipment status with Clients on a daily basis. Mitigate on disputes on behalf of Clients, i.e. drafting KPA waiver letters on additional charges Share loading, pre-alerts on a daily basis Share TEU projection with the transport team every month Update SPOT & way in real time. Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice. Avail all files with disputes/issues to the immediate supervisor for action. Once shipment is cleared process, draft invoice and forward file for billing Alert/Inform Management Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle Profile Diploma in Clearing and Forwarding East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage Knowledge of Single Customs Territory 3 years of experience in Clearing & Forwarding or related field How to Apply Click Here to Apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse Top Job Categories Accounting Jobs Administration Jobs Audit Jobs Banking Jobs Communication Jobs Credit Control Jobs Customer Service Jobs Director Jobs Driver Jobs Engineer Jobs Finance Jobs Graphic Designer Jobs Health & Safety Jobs Hotel Jobs Human Resource Jobs Information Technology Jobs Internships Jobs Journalism Jobs Legal Jobs Logistics Jobs Media Jobs NGO Jobs Procurement Jobs Public Relations Jobs Quality Control Jobs Quantity Surveyor Jobs Sales & Marketing Jobs Quantity Surveyor Jobs Technician Jobs Tours & Travel Jobs Employer Testimonials Trusted by Leading Employers In Kenya For Recruitment & HR Services. We have recruited for leading organisations in Kenya such as Safaricom Sacco, UN Women, Nivea, Weetabix, Kimfay, Superior Homes, Dominos Pizza. Since 2011 we have supported over 9,000 employers with our recruitment & HR solutions. Read thier experience with us below. Read Employer Testimonials A.I CV Not Getting You Interviews? A.I CV Not Getting You Interviews? Contact Us For Professional CV Review + 3 Months of Free Recruitment Support . Many professionals are using A.I to write their CVs, expecting it to improve their chances of getting interviews — only to discover they are still not getting interviews. Let our recruitment team review your CV, fix what’s missing, and help position you for opportunities. Stop Guessing. Start With a Free CV Review Here. Job Ready Courses Public Speaking Course Project Management Training PMP Exam Course Monito