Branch Operations Manager Job Gulf African Bank Garissa, Kenya

AI summary

Gulf African Bank is hiring a Branch Operations Manager in Garissa to oversee branch operations, manage service delivery, ensure compliance with banking procedures, and improve customer experience. Requires 5+ years banking experience and a university degree.

• Vault and ATM/CDM custodianship with minimal downtime.
• Cash management and adherence to branch cash holding limits.
• KYC & AML compliance for new accounts and transactions.
• Deputize branch manager in growing the business.
• Customer complaint resolution within set TAT.

Description

Home » Jobs In Kenya » Banking Jobs In Kenya » Branch Operations Manager Job Gulf African Bank Garissa, Kenya Job Title: Branch Operations Manager Date Posted: 24/07/2026 Job Type: Full Time Job Level: Management Employer: Gulf African Bank Industry: Banking Salary: Open Location: Garissa Country: Kenya Deadline: 28/07/2026 Summary: Banking jobs. Gulf African Bank Jobs. Looking for a banking job in Kenya? Gulf African Bank is hiring a Branch Operations Manager to oversee branch operations, manage service delivery, ensure compliance with banking procedures and improve customer experience. The role is based in Garissa and experience in branch operations is required. Key Responsibilities: Vault and ATM/CDM Custodianship – Ensure ATM downtimes are kept at a minimal, and ATM and Vault limits aremaintained Cash Management: Ensure branch cash holding limits are adhered to, excess overnight cash holding is covered, any cash differences reported and resolved, cash deposited via the CDM is retrieved and posted within the timelines as guided and coordinate cash repatriations Custodianship: Act as the second custodian of all bank payment instruments i.e. cheque books, Debit cards. Ensure the branch undertakes the various snap checks as guided by Head office operations and Quality assurance functions Deputize the branch manager by growing the business Actively promoting customers to uptake and utilization of all bank channels. Lead the branch operations team in supporting the branch to achieve its customer retention objectives, acquisition and growth goals. Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction. Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations Conduct daily, weekly and monthly review of branch operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. Approve new accounts in line with KYC procedures: Ensure correct and accurate completion of all customer instructions and approve them for further processing at CAM. Ensure adherence to all KYC & AML processes with regards to new business and acceptable TAT is always observed. Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified. Ensuring all accounts transacting above reporting threshold fill in the large cash forms and provide any other documentation as required Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution and ensure set TAT on response to customer queries on phone or by letters is strictly adhered to. In conjunction with the BM, build and develop a high performing and motivated staff team in the branch by creating a sense of teamwork, a good working environment and regular duty rotations to ensure maximum productivity. Ensure branch is opened & closed as per the approved timelines. Operations staff to be ready to serve customers. Perform and support the bank on any other checks that improve our operational effectiveness and efficiency. Qualifications A University degree (Holders of a Business-related degree will have added advantage). Professional Banking Qualification (AKIB) or accounting qualifications will have added advantage. Minimum 5 years’ proven working experience in a Banking environment, with sound exposure to Branch Operations & Processes, and customer service role. Good understanding of the bank’s systems i.e., the core banking system-iMAL Excellent Bank product knowledge. Proficiency in core & other banking System Proficiency in Microsoft Office Suite. How to Apply Click here to apply 🎯 Applying for This Job? Don’t Send a Generic CV. Don’t send the same CV to every job/employer. Have our recruitment team customize your CV to match the requirements of this specific job and improve your chances of getting an interview. Customise My CV For This Job . ⭐ 5-Star Reviews . Job Seeker Testimonials: Professionals Who Got Jobs Through Corporate Staffing Since 2011, Kenyan professionals have trusted Corporate Staffing Services to help them secure employment with leading employers in Kenya and beyond. Read testimonials from candidates who have experienced our recruitment process firsthand and successfully gotten hired through our recruitment services. You Could Be Our Next Success Story . Read How They Got Jobs Through Corporate Staffing GET A JOB FASTER! Applying for a Specific Job? Our recruiters will customise your CV to match the employer's requirements so you can get shortlisted. Customise My CV Used AI to Write Your CV but Not Getting Interviews? Get A FREE CV review and CV Upgrade, plus 3 months job search support from our recruitment team. Contact us today for Free CV Review Do You Have An Upcoming Interview? Get assistance from our experienced HR recruiters. Talk to our team for Interview Preparation & Coaching Browse