Specialist, IT Platform POS Support
AI summary
NCBA Group is hiring an IT Platform POS Support Operations Specialist in Nairobi to provide first-level support for Cards and POS service requests and incidents. The role involves daily close-of-business activities, incident and problem management, performance tuning, and supporting business and technical projects. Candidates need a Bachelor’s degree in Computer Science, IT or a related field and at least four years of relevant experience in POS/Card Channel support within a large digitized organization.
- First-level Cards & POS support role within a major banking group in Nairobi.
- Requires Bachelor’s degree in Computer Science, IT or related field.
- Minimum 4 years’ experience, with at least 3 years in POS/Card Channel support.
- ITIL, COBIT, PMP or PRINCE2 certifications are preferred.
- Experience with core banking systems, databases and monitoring tools is an added advantage.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Specialist, IT Platform POS Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCBA Group and the role in Nairobi.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Opened Career Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Opened Career Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Specialist, IT Platform POS Support role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCBA Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
2026-08-13 Nairobi , KENYA Expiration date 2026-08-14 4 Years Gender Both Qualification Bachelor Degree Job Description Job Purpose Statement The IT Platform POS Support Operations Specialist is responsible for providing first-level support for Cards & POS service requests and incidents, following the IT service support model. This role ensures the completion of Daily COB (Close of Business) activities across Card Platforms according to documented procedures. Additionally, the specialist applies incident and problem management processes to resolve incidents or provide appropriate workarounds, continuously improving support for Fintech’s internal and external customers. The role also involves delivering new initiatives and projects related to the supported systems or associated areas. Key Accountabilities (Duties and Responsibilities) Provide 1st-level POS support, resolving service incidents escalated to the Platform Support Operations Team or providing appropriate workarounds for incidents escalated as problems, within agreed SLAs. Define, analyse, plan, and measure all aspects of POS service availability, ensuring systems, processes, tools, and roles consistently meet agreed availability targets. Escalate problems and collaborate with 2nd- and 3rd-level teams to ensure timely resolution of all system faults or bugs on core and supporting business systems. Perform performance tuning and capacity management to ensure efficient use of existing resources, reviewing system performance and assessing impacts of new services. Provide technical support for business and technical projects, including requirements: review, solution design, development, testing, and implementation in production. Enforce adherence to the release cycle, improve testing processes, and provide inputs to the Change Advisory Board to support decision-making on change approvals and deployments. Job Specifications A Bachelor’s degree in Computer Science, Information Technology or related field, a Master’s degree in Technology or Business related course is an added advantage Minimum 4 years’ experience: with at least 3 years practical proven experience: in installation, setup, support and troubleshooting of any CMS Application/POS/Card Channel Support within a large highly digitized organization. Certification and experience: implementing best practice frameworks e.g. COBIT, ITIL (preferred) Project Management Certification: PMP or PRINCE2 (preferred) One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage. Knowledge & experience: working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage. Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL Working experience: with Core Banking Systems such as T24, Flexcube, Finacle etc. is desirable. Experience: in Management of External Partners and Third-party support providers. Working knowledge of Card Industry Security Standards – PCI-DSS Technical Competencies Technical skills to effectively perform Card system, business systems and POS product support activities/tasks in a manner that consistently produce high quality of service. Technical understanding of Card Industry Standards and Operations including security standards e.g PCI/DSS The ability to analyze and understand complex technical systems built from many separate software and hardware components. Strong knowledge of financial applications & banking concepts. Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management. A track record of on-time, on-budget and to-specification delivery with the ability to manage end-to-end delivery of solutions. The ability to work effectively with 3rd party and internal service providers who manage the applications, systems & infrastructure in Production on behalf of Loop DFS. Excellent documentation skills with experience: of creating support documentation for users and the Operations Team. An understanding of the management of different software version control repositories and development frameworks. Hands on cloud technologies skills