Technical Program Manager, Enterprise Applications NGO Job IRC

AI summary

The International Rescue Committee (IRC) is hiring a Technical Program Manager to lead enterprise application projects, primarily on the ServiceNow platform, based in Nairobi. The role involves Agile project management, scrum master duties, and coordinating system enhancements and integrations.

• Hybrid job type
• Middle level
• Based in Nairobi
• Requires Agile/Scrum experience
• Experience with Jira, Monday.com, MS Azure DevOps

Description

Home » Jobs In Kenya » NGO Jobs In Kenya » Technical Program Manager, Enterprise Applications NGO Job IRC Job Title: Technical Program Manager, Enterprise Applications Date Posted: 21/07/2026 Job Type: Hybrid Job Level: Middle Employer: International Rescue Committee Industry: Project Management Salary: Open Location: Nairobi Country: Kenya Deadline: 04/08/2026 Summary: Project Management Jobs. International Rescue Committee Jobs. Looking for a project management job in Kenya? IRC is hiring a Technical Program Manager – Enterprise Applications to lead technology projects. The role is based in Nairobi and experience with program/project management tools is required. Job Overview/Summary: The Technical Program Manager will support the Enterprise Applications team in enabling IRC’s future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform. This includes managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems, coordinating release schedules, and ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs. In this role, the Program Manager will use Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management, acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams. They will work closely with solution architects, developers, and business system analysts to translate business requirements into technical specifications, manage cross-system dependencies, and maintain clear technical documentation for partners across the organization. The right candidate loves the intersection of technology, data, and operations, is highly organized and detail-oriented, comfortable managing technical complexity and ambiguity, and brings a high level of emotional intelligence and a positive outlook to cross-functional collaboration. Job Requirements: Excellent project management skills, with a demonstrated track record of applying program management principles, practices, and techniques to technical projects with strong results orientation. Experience managing system enhancement and data integration projects Facilitate agile scrum duties including sprint planning, daily stand-ups, backlog grooming, and retrospectives. Experience using project management software tools, such as Jira, Monday.com, and MS Azure DevOps, to effectively lead, manage, monitor, and control project activities. Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle, including requirements gathering, design, build, testing, and deployment. Working knowledge of system architecture and data flows sufficient to translate business requirements into technical specifications and communicate effectively with engineers and architects. Ability to develop positive partnerships with both the technology and business user communities. Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community. Excellent verbal and written communication skills—ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level. Independent and resourceful—able to identify unique solutions to address complex technical challenges with limited guidance. Excellent skills in productivity and diagramming software (Microsoft PowerPoint, Excel, Visio, and other tools) and experience crafting high-quality technical work products. Document and analyze technical and organizational needs across multiple departments and translate them into program actions and requirements. Manage cross-system dependencies, integration risks, and mitigation plans across concurrent enhancement and integration workstreams. Support vendor and third-party integration partners, ensuring delivery meets IRC’s data quality, security, and compliance standards. Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans. Position Reports to: Associate Director, Business Systems Qualifications 3-6 years demonstrable related work experience managing technical projects, system enhancements, and/or data/system integrations. Experience with program/project management tools (e.g., Jira, Monday.com, Trello, Microsoft Planner). Strong ability to enforce Agile methodologies through a Scrum Master role. Experience working with highly technical resources, including developers, architects, and data engineers. Working familiarity with system integration concepts and enterprise application platforms. Ability to build and maintain high-quality technical documentation. Ability to lead, manage, and be flexible to change course t