Service Advisor
AI summary
CFAO Motors is hiring a Service Advisor at its Uhuru Highway location in Nairobi. The role involves receiving customers, assessing vehicle service needs, preparing job cards and cost estimates, coordinating workshop repairs, and ensuring timely service delivery. The position is full-time, on-site, and reports to the Service Reception Supervisor.
- Full-time on-site role based in Nairobi
- Reports to the Service Reception Supervisor
- Requires a diploma in Mechanical, Automotive Engineering, Business Administration or related fields
- 5 years of relevant experience, with at least 3 years in customer service/relations management
- Deadline to apply is 10/09/2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Open. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Advisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to CFAO Motors and the role in Not specified.
- Add concrete examples related to call_center, entregador, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Corporate Staffing Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-09-10.
Source and safety check
- Corporate Staffing Kenya
- Original source link available
- Application method is clear
- Deadline is available: 2026-09-10
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Advisor role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research CFAO Motors before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Job Title: Service Advisor Date Posted: 04/09/2026 Job Type: Full Time Job Level: Middle Employer: CFAO Motors Industry: Engineering Salary: Open Location: Nairobi Country: Kenya Deadline: 10/09/2026 Engineering Jobs, CFAO Motors Jobs. Responsible for receiving customers, assessing vehicle service needs, preparing job orders, coordinating repairs, and ensuring timely service delivery. Requires a relevant qualification in automotive, business, customer service, or a related field. The position is based in Nairobi and requires on-site work. We are looking to fill the position of the Service Advisor – Uhuru Highway . The role reports to the Service Reception Supervisor and will be based in Nairobi. Job Purpose The Service Advisor is directly responsible for: The provision of excellent customer service through effective identification of customer needs, communication of the needs to the workshop team, and for regular updates to the customer on work in progress Key Responsibilities: Operational Responsibilities: Prepare accurate and timely job cards for customer vehicles to be used by technicians as job instructions. Receive and inspect customer vehicles in the company of the customer, to confirm the general condition of the vehicles. Prepare clear cost estimates to customers to ensure customers are accurately informed of the cost of service/repair in a timely manner, and to upsell as many quotations as is possible. Open system job card orders and monitor the closing to ensure time recorded is accurate for job costing purposes. Prepare invoices with detailed explanation of the work done in order to facilitate payment of services provided. Properly explain invoices, job cards, defect reports and quotations to customers to allow customers make informed decisions on the service/repair to be performed on their vehicles. Resolve customer complaints in a timely manner to ensure high customer satisfaction as well as high customer retention rates. Follow up on work in progress to ensure customers are regularly updated on work in progress, and to ensure delivery within the timelines promised to customers, and for minimal customer complaints in case of delays. Appraise warranty claims raised by clients in order to advise customers as appropriate, and to facilitate the implementation of the warranty process in a timely manner. Prepare cash sale and work in progress reports on a weekly basis in line with company requirements. Qualifications Minimum level of academic and professional qualification required to perform effectively in the role Diploma in Mechanical, Automotive Engineering, Business Administration or related fields. Certificate in Customer service or management will be an added advantage 5 years of relevant experience: out of which at least three years must be in Customer Service/Relations management. Product and technical knowledge Customer Oriented